You searched for listening - Page 2 of 2

Autodesk, Customer Service, Other Autodesk Products, Other Blogs

Revolt of the Revit Ribbon Renegades

By Steve Johnson 11 May 2009, 4:26 pm 11 May 2009 itemprop="discussionURL"6

I hesitate to cover this subject because my understanding of Revit is very close to nil. I’m going to cover it anyway, because it relates to the Does Autodesk Listen? theme that I’ve discussed here in the past. Revit 2010 has appeared with a Ribbon interface, and many users don’t like it. Some well-known Revit users, including bloggers, former Autodesk employees and Revit founders, have railed against the new release. Autodesk has been accused of ignoring long-standing wishlists and pre-release feedback. Autodesk has (it is said) wasted precious development resources by introducing a badly-designed and poorly-performing pretty new face at …

Autodesk, Customer Service, Other Blogs, Other Products, Other Sites, Web Stuff

Bartz the blogger

By Steve Johnson 27 February 2009, 1:17 pm 27 February 2009 itemprop="discussionURL"1

Autodesk’s Executive Chairman of the Board (who has one or two other little jobs, too) has made a Yahoo! blog post in which she promises to kick a donkey, or something. Yahoo! if of only tangential interest to me; I don’t particularly care if it thrives or if it dies. However, it’s good to see Carol communicating directly in this way, and it’s good to see her emphasise the importance of looking after the customer, placing emphasis on efficiency over innovation for innovation’s sake, and promising to do better at listening. Welcome to the blogsphere, Carol.

Autodesk, Bug, Customer Service, Rant, Web Stuff

What a crock!

By Steve Johnson 17 November 2008, 9:57 pm 17 November 2008 itemprop="discussionURL"8

Just when I thought it wasn’t possible for my Autodesk discussion group experience to get any worse, it has. Much worse. I stated before that in the 15 November update, some Einstein decided it would be fun to copy my private work email address over the top of my public user ID, automatically making it visible to all and sundry in many places. I should note at this point that publishing somebody’s email address without consent is illegal in some locations, including here in Australia. So to the best of my knowledge (not that I’m a lawyer), Autodesk is not …

AutoCAD, AutoCAD 2009, Rant, Tip

AutoCAD 2009 – Action Recorder needs action

By Steve Johnson 9 April 2008, 4:13 pm 9 April 2008 itemprop="discussionURL"12

One of the banes of AutoCAD over the past few years is the phenomenon of the half-baked feature. A new feature is added to the product with serious design deficiencies and/or bugs and other shortcomings that make it much less useful than it should have been. I’m sure you have your own favourite examples of this. I may expand on this theme in future, but for now let’s concentrate on one brand new and particularly undercooked feature, the Action Recorder. The ability to record and play back macros is undoubtedly something that many users want, and has featured prominently in …

Album Review, Music, Navel Gazing

Music – Top 3 Debut Albums. Number 3: Led Zeppelin – Led Zeppelin

By Steve Johnson 9 March 2008, 9:58 am 9 March 2008 itemprop="discussionURL"1

For this review of my third favourite debut album of all time, I dusted off the trusty old turntable so I could hear it as it was originally heard. It seems that certain stock phrases must be included in all Led Zeppelin reviews. So before we go any further, here they are: primal scream, origins of heavy metal, The New Yardbirds, Keith Moon, supergroup, plagiarism. I must declare a personal interest here. My late father knew John Bonham’s father. Dad once told me about “snotty-nosed little Johnny” running around in shorts in his dad’s garden. The man who would become …