I didn’t expect to see any comment about the policy of denying bug fixes to some customers from any Autodesk high-ups, but I was mistaken.
Here’s a quote on just this subject from Autodesk Senior Vice President1, Buzz Kross:
It’s just bad business. Why would you not want to take care of your customers? I would never do that. Come on, we all make mistakes. All software has bugs and as a developer, I have an obligation to provide fixes to all my paying customers, whether they are on subscription or not. Customers on subscription have the advantage of getting access to new stuff. That’s fine. But denying them access to bug fixes is just not right.
Buzz Kross, Senior Vice President, Autodesk1
9 April 2010
It’s not often I so completely agree with an Autodesk executive1, but I can find no fault in his logic. Thank you, Buzz.
1. Although Buzz is still listed as a SVP in some Autodesk online materials, he’s no longer with the company.
Bah – Steven – your really got me for a minute here. I almost thought this was an actual reply from Mr. Kross to the current issue… Until i saw that date below the quote … And all hope for some level of sanity inside this company vaporized in an instant …
This is easy, just start calling bugfixes “new stuff”.
Hey, I just realized the blog icon on front page switches to the “condensed” blog front page that I like. Before, I was clicking on the squares and that goes directly to the expanded blog post. I think you get more attention by making the blog front page be the main front page, maybe with some large buttons on the top to switch to other pages. Your blog page is great though, worthy of being front.
Yes, the idea is that blog readers use this as their front page:
Mr. Kross, daddy of Mechanical Desktop, was always upfront. Any idea where he landed?
I have heard only good things about straight-shooter Buzz Kross. His public Facebook profile describes him thus:
Retired Tech Exec, Amateur Anthropologist, & Burgeoning Blacksmith
Worked at Autodesk Inc.
Worked at GE
Studied at North Central College
Went to JB CONANT
Lives in West Linn, Oregon
From Chicago, Illinois
Buzz is working in his shop in Portland, OR and is very happy, looking good and is a great leader! He is happy and healthy!
That’s great to hear, Andy! I wish him all the best.