New Autodesk subscription offer to perpetual license holders

Don’t get too excited. Autodesk’s recent attempt to price-force perpetual license maintenance customers onto subscription (rental) remains in place, unchanged and just as unappealing as before. If you’re one of those customers, there’s nothing new here of interest to you. This new offer, at 30% off the normal but extremely high subscription price, is at first sight even less appealing than the approximately 60% saving that the above offer provides. But it’s aimed at different customers, and there’s the remote possibility that such customers might find it worthwhile. The new offer is called FY18 Q1 Autodesk – Global Field Promotion …

AutoCAD 2018 – at last, something to praise

This isn’t supposed to be an Autodesk-bashing blog. Really, it’s not. Sure, Autodesk (and anyone else) gets criticism where deserved. There’s been a lot of that lately, but only because Autodesk has thoroughly deserved it. I don’t make up things so I can have a go; Autodesk provides the material all by itself. Among other things, I’m a customer advocate. I don’t care who you are, act in an anti-customer manner and I’m going to slam you. Hard but fair. Dish up bullshit to your customers and I will gleefully point that out and heap derision on you. Deal with …

AutoCAD 2018.0.1 mystery partially resolved but questions remain

As I mentioned earlier, the release of AutoCAD 2018 was followed almost instantaneously by the first update, 2018.0.1. At the time of writing, there was no official information about this update. Some information is now available, but more questions have arisen. If, like me, you don’t/won’t/can’t have Autodesk desktop app running on your systems, the only current official way to get at the download is using Autodesk Account (but read the whole of this post before you go there). That’s also how you get at information about the update. Go to Management > AutoCAD > Downloads > Updates & Add-ons. From there, …

What’s in a name? AutoCAD 360 / mobile app confusion

Has Autodesk’s online DWG viewer/markup tool had yet another rename? It’s hard to tell. I suspect there’s a rename process going on that’s not yet complete. Here’s the list of names so far. I think. Visual Tau (when acquired by Autodesk) Project Butterfly (Autodesk Labs name) AutoCAD WS AutoCAD 360 AutoCAD mobile app The last two names appear to be interchangeable right now. What led me to this confusion is the very sub-optimal customer experience I had in attempting to try out AutoCAD 360. The best way to describe it is a wild goose chase. I started from a point …

AutoCAD 2018 – why did the DWG format change?

In my review of AutoCAD 2018, I had this to say about AutoCAD 2018’s changed DWG format: Why does AutoCAD 2018 need a new DWG format? It probably doesn’t. The 2013 DWG format is capable of holding pretty much anything you want… Although Autodesk cites performance reasons with certain drawings, I strongly suspect the new DWG format was introduced purely to make life difficult for competitors, and to encourage wavering customers to stay with Autodesk for fear of losing compatibility. In other words, it seems likely this is an anti-competitive change rather than a technical one. In a recent blog …

Ask Teresa from Autodesk your maintenance and subscription questions

As a follow-up to the Pixel Fondue video I posted earlier, Greg reports: Since then Teresa Anania (Teresa from the letter) has contacted me and has agreed to do a pixelfondue livestream and answer some questions people may have. So…if you want to ask Teresa something directly post your question here and I will send it to her. I obviously can’t guarantee that I will ask (or she will answer) all questions. Teresa is (to her credit) reaching out to customers in a more personal way here – and maybe we can help her understand our feelings about AD’s move …

AutoCAD 2018 – disable InfoCenter

Here’s another AutoCAD 2018 download, just in case you haven’t had enough. If you want to disable AutoCAD’s InfoCenter (and you should, unless have a specific reason for keeping it – here’s why), go get the updated download from uber-expert Owen Wengerd’s ManuSoft Freebies page. It works for AutoCAD and AutoCAD LT.

AutoCAD 2018 – there’s already an update

If you downloaded and installed AutoCAD 2018 yesterday and don’t/won’t/can’t have Autodesk desktop app running on your systems, you may already have another download to do, because AutoCAD 2018.0.1 is out. At the time of writing there is no sign of this update on Autodesk’s main site, but you can get at it using Autodesk Account. Go to Management > AutoCAD > Downloads > Updates & Add-ons. All that’s downloaded is an executable. No readme, nothing. There is currently no official information about the reasons behind this update, what it includes, what it might affect, how to include it in …

AutoCAD 2018 – bear this in mind

Given the dearth of new functionality in AutoCAD in recent years, it’s understandable that Autodesk has taken to claiming credit for the same thing twice. The same features have been touted once for the 2017.1 mid-term update and again as 2018 new features. Even I fell for it, listing linetype gap selection as a 2018 feature in my original review. For the purposes of reviewing the earlier AutoCAD releases and AutoCAD 2018 as upgrades, I have included the 2017.1 features in 2018, not 2017. Some of those features are praiseworthy, and there have been some minor improvements to some of …

AutoCAD 2018 – 2/10, would not rent

It must be March, because another AutoCAD has just been launched. Despite this one being codenamed Omega, I’ve been assured it’s not the final AutoCAD release. The good news is that AutoCAD 2018 is twice the upgrade that 2017 was. But hold your excitement, because the bad news is that 2017 was only a 1/10 upgrade. Autodesk has continued the well-established tradition of acting like a low-quality sausage machine, reliably popping out consistently unexciting products at regular intervals. Here’s what’s in this year’s underwhelming sausage: Xrefs now default to relative path attachment and there are a few associated tweaks including …

ADSK v ADBE – a tale of two graphs

I’m no financial analyst, so I’ll just leave these graphs here for your own interpretation. They show the profit/loss numbers for two software companies beginning with A that have abandoned perpetual license sales and gone all-subscription (rental). Among other significant differences, one company went with very low rental prices while the other has extremely high rental prices. How have these differing strategies played out for Adobe and Autodesk? Green shows profit; red shows loss. Adobe moved to the all-rental model earlier than Autodesk. The Autodesk graph therefore covers a shorter period than the Adobe one. Feel free to slide the …

Autodesk license costs options – summary 2

This is a revised version of the Autodesk license costs options – summary post, where I examined various payment options for CAD software and compared them with the cost of staying on your Autodesk maintenance contract long-term. This version is based on limited new information from Autodesk. While this post can be read alone, to better understand the context you may wish to check out that summary and the preceding posts in the series: 1. Autodesk license costs options 1 & 2 – stay on maintenance, subscription now 2. Autodesk license costs options 3, 4 & 5 – bait and …

Video nicely captures Autodesk customer sentiment

In this video starting at 42:21, Greg from Pixel Fondue had a few words to say about Autodesk’s attempt to price-force perpetual license owners onto subscription (rental). I think he captures the current Autodesk customer mood quite nicely.

Here are some of the highlights from Greg and others:

44:36 – If you’re gonna eff me, know my name.

45:20 – The only thing they forgot to attach to this was the head of a horse.

46:54 – If they didn’t think it was a tough sell, they wouldn’t have written a 2000 word essay…

49:14 – This is a trade-in, and they’re looking to take this [Entertainment Creation Suite]. So I give you this, this $12,000 investment … I give it back to you, plus like another $1,000 … and you give me the exact same thing. Except I no longer own it.

51:02 – Hi! Give us your thing you bought from us, we’ll rent it back to you… dumbass!

58:49 – It’s OK to be pissed, and Autodesk needs to know that people are pissed. So, Teresa, people are pissed. That’s a bullshit letter. Be honest with us.

Autodesk starts answering subscription questions, but many remain

Getting worthwhile non-rubbery information out of Autodesk on the maintenance to subscription push has been like pulling teeth. Well, one tooth has popped out now. There are a rotten mouthful still to go, but some progress is being made. Here is the latest Autodesk communication on this subject. While it gives the impression of providing transparency, there’s still not enough there to provide enough certainty to convince any but the most naive customers to throw away their perpetual licenses. If you try pumping Autodesk’s numbers into my costing spreadsheet, you can get so far and then you’re back to guesswork …

Autodesk license costs options – summary

Note: an updated version of this post is available, using new costing information from Autodesk that was unavailable when this original summary was written. In this series of posts, I have examined various payment options for CAD software and compared them with the cost of staying on your Autodesk maintenance contract long-term. In this fourth and final post, I will examine the validity of the various assumptions I have made; lay out all the data with best/worst options lists; provide combined graphs; and sum up. However, that means this is a very long post. I want to ensure one essential point …

One invitation to Autodesk and another to Autodesk’s competitors

Dear Autodesk PR person, you are undoubtedly aware that I have published a series of posts that detail exactly why switching from maintenance to subscription is a bad deal. If you believe anything I have written to be in error, feel free to contact me with what you believe to be the correct information. I intend to publish an extensive detailed summary on Monday 13 March, with or without your input. You know where to find me, over to you. Dear Autodesk-competitor PR person, if you are providing any kind of special offer to entice disgruntled Autodesk customers over to …

Autodesk license costs options 6 to 10 – abandon maintenance or Autodesk

Note: due to new information from Autodesk, an updated summary has been posted. In this series of posts, I’ll examine various payment options for CAD software and compare them with the cost of staying on your Autodesk maintenance contract long-term. In this third post, I examine what happens if you do something out of the box. Something Autodesk didn’t plan on you doing, and something it won’t like. What if you don’t renew your maintenance and then maybe hop on the subscription gravy train later? What if you don’t renew your maintenance and switch to a non-Autodesk product? As stated …

Autodesk license costs options 3, 4 & 5 – bait and switch

Note: due to new information from Autodesk, an updated summary has been posted. In this series of posts, I’ll examine various payment options for CAD software and compare them with the cost of staying on your Autodesk maintenance contract long-term. In this second post, I examine what happens if you switch from maintenance to subscription (rental) once the recently-announced offers kick in from June 2017. As stated in my first post, staying on maintenance is the baseline with which I’m comparing these options: Option 1 – stay on maintenance Assumptions: maintenance cost 20% compound rise annually from 2020 Pros: keep …

Autodesk customers are revolting

I don’t know what kind of reception Autodesk thought it was going to get to its less-than-fully-frank announcement that it was hiking up the price of maintenance to push perpetual license owners onto subscription (rental). I suppose some negative feedback was expected, but I’m not sure the marketing mavens would have anticipated such a degree of near-universal outright hostility. I suspect they may have overestimated their ability to pull the wool over the eyes of a community that is generally technically smart and, thanks to Autodesk’s history in recent years, somewhat lacking in trust. The Autodesk Community forum moderators are …

Autodesk license costs options 1 & 2 – stay on maintenance, subscription now

Note: due to new information from Autodesk, an updated summary has been posted. In this series of posts, I’ll examine various payment options for CAD software and compare them with the cost of staying on your Autodesk maintenance contract long-term. Once I’ve gone through all the options, I’ll do a summary post that compares everything, but there are so many variables that a single post that covers all the options in adequate detail would be very long and complex. First, I need to describe what I’m using as the basis of my comparison. Prior to Autodesk’s recent announcement, the annual …