Autodesk resellers also appear dissatisfied with Autodesk

I have closed the three satisfaction rating polls I started a couple of months ago and have reported the results individually. This is the final post on this set of polls. The usual caveats about online polls apply. Please note that for most of the poll respondents, I have no way of knowing if they really are/were resellers. Whoever they are, it would appear that the sentiment is global; over ten countries are represented in the voting logs. Although this poll appears to indicate that Autodesk is even less popular with its resellers than it is with its customers, the …

Autodesk customers distinctly dissatisfied with Autodesk

I have closed the three satisfaction rating polls I started a couple of months ago and will be reporting the results individually. The usual caveats about online polls apply.

This poll indicates that Autodesk customer satisfaction levels are perhaps not quite as elevated as they could be. The mean rating is 2.75, the median is 2 and the mode is 0. Yes, zero. Very dissatisfied customers outnumber very satisfied ones by nearly ten to one. That’s pretty emphatic.

If Autodesk had left its policies alone and tried to run a huge PR campaign to deliberately make itself as unpopular with its customers as possible, I doubt that it could have achieved anything like this poor a result. Congratulations, I guess.

Although this is an appalling result for Autodesk, it should come as no surprise to anyone. This reflects the sentiment I see pretty much everywhere, in a wide variety of online forums and when talking to all sorts of people in person.

Lesson for the day: there’s no point in spending a billion dollars a year on marketing if you’re going to do things that make you about as popular as a fart in an elevator.

Autodesk customers fairly satisfied with resellers

I have closed the three satisfaction rating polls I started a couple of months ago and will be reporting the results individually.

Let’s start on a positive note. The poll indicates that in general, you’re reasonably happy with your Autodesk resellers. The mean rating is 6.04, the median is 7 and the mode is 8. Given the unpopular message they’ve had to pass on lately, I think this is a pretty positive result.

Feel free to comment here if you wish to discuss any aspect of this. Are you happy with your reseller?

Autodesk and reseller satisfaction polls

Today I was asked to complete an Autodesk Reseller Satisfaction survey, which I was happy to do. My reseller does a good job. There was also a question about satisfaction with Autodesk.

I’ve shamelessly stolen Autodesk’s question and used it in a poll here. Please only respond if you are or were an Autodesk customer.

Customers - how would you rate your overall satisfaction with Autodesk?

  • 0 - Very dissatisfied (39%, 69 Votes)
  • 1 (6%, 11 Votes)
  • 2 (12%, 22 Votes)
  • 3 (11%, 19 Votes)
  • 4 (5%, 9 Votes)
  • 5 (4%, 8 Votes)
  • 6 (6%, 11 Votes)
  • 7 (7%, 13 Votes)
  • 8 (3%, 6 Votes)
  • 9 (2%, 3 Votes)
  • 10 - Very satisfied (4%, 7 Votes)

Total Voters: 178

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I’ve added a similar poll about Autodesk resellers. Please only respond if you are or were a customer of Autodesk resellers.

Customers - how would you rate your overall satisfaction with your Autodesk reseller?

  • 0 - Very dissatisfied (10%, 12 Votes)
  • 1 (2%, 3 Votes)
  • 2 (6%, 7 Votes)
  • 3 (5%, 6 Votes)
  • 4 (2%, 2 Votes)
  • 5 (17%, 21 Votes)
  • 6 (5%, 6 Votes)
  • 7 (13%, 17 Votes)
  • 8 (21%, 26 Votes)
  • 9 (8%, 10 Votes)
  • 10 - Very satisfied (13%, 16 Votes)

Total Voters: 126

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Here’s one just for Autodesk resellers. Please only respond if you are or were an Autodesk reseller.

Resellers - how would you rate your overall satisfaction with Autodesk?

  • 0 - Very dissatisfied (40%, 22 Votes)
  • 1 (11%, 6 Votes)
  • 2 (9%, 5 Votes)
  • 3 (15%, 8 Votes)
  • 4 (5%, 3 Votes)
  • 5 (4%, 2 Votes)
  • 6 (0%, 0 Votes)
  • 7 (0%, 0 Votes)
  • 8 (9%, 5 Votes)
  • 9 (4%, 2 Votes)
  • 10 - Very satisfied (4%, 2 Votes)

Total Voters: 55

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Feel free to comment here if you wish to discuss the ratings you provided.

Maybe I should complete the set and do polls for Autodesk and its resellers to rate their customers?

Schrodinger’s CEO – Autodesk top job speculation

In an earlier post, I asked for your votes on a pair of polls regarding Autodesk’s replacement for Carl Bass as CEO. Here are the final results from those polls. Although the details of who voted and for what will remain strictly and permanently confidential, I found it interesting to see a number of votes logged from IPs that originate from a well-known software company. I will get no more specific than that. First, here’s who you think is most likely to be appointed: Amar’s well ahead in the “person most likely” poll. But note the contrast with who you …

Minority interest in keep-your-perpetual Autodesk subscription idea

It’s undeniable that the vast majority of Autodesk’s customers don’t want to give up their perpetual licenses to sign up with Autodesk’s subscription (rental) model. I’ve gone through the evidence for this in an earlier post. To bring that up to date a little, here are the final results from the poll “Autodesk is ending the sale of perpetual licenses. This is: (Good/Bad)”: People are clearly attached to their perpetual licenses, regardless of what Autodesk does to manipulate prices. A while ago I floated the idea that Autodesk might possibly come up with a better offer; one that lets you …

New Autodesk subscription idea – any interest?

Let’s say Autodesk came up with a new offer for customers currently under maintenance. Let’s say you could switch to subscription (rental) with the same price as maintenance, locked in with no increases for three years. In addition, you get to retain, but not upgrade, your perpetual license. Let’s say you’re on maintenance which is up for renewal later this year. You currently have a perpetual license of AutoCAD 2018. If you accept this offer, you will always retain that AutoCAD 2018 license. You switch to subscription and pay the maintenance amount for one to three years. Your subscription fee …

The next Autodesk CEO – polls

Here, have some fun by voting in these polls. Idea shamelessly stolen from Paul Munford on Twitter.

Who do you want to be the next Autodesk CEO?

  • Amar Hanspal (18%, 32 Votes)
  • Andrew Anagnost (12%, 21 Votes)
  • Jeff Kowalski (7%, 13 Votes)
  • Amy Bunzel (2%, 4 Votes)
  • Other Autodesk person (5%, 8 Votes)
  • Elon Musk (28%, 50 Votes)
  • Other outsider (27%, 48 Votes)

Total Voters: 176

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Who do you think will be the next Autodesk CEO?

  • Amar Hanspal (41%, 53 Votes)
  • Andrew Anagnost (8%, 11 Votes)
  • Jeff Kowalski (11%, 14 Votes)
  • Amy Bunzel (2%, 2 Votes)
  • Other Autodesk person (5%, 7 Votes)
  • Elon Musk (11%, 14 Votes)
  • Other outsider (22%, 29 Votes)

Total Voters: 130

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Autodesk’s big Cloud failure

Back in 2011, Autodesk, some other vendors and many industry pundits were utterly convinced of the inevitable and near-imminent victory of Cloud-based CAD over standalone software. I wasn’t. I wanted to get a feel for how isolated my viewpoint was, so I started a poll and let it run for a while. Here’s how that turned out:   As you can see, this blog’s readers were less than convinced about the inevitability of that Cloudy future. Not so Carl Bass, who had this to say in an April 2012 TechCrunch interview: I’d say two to three years from now, every …

Polls and comments

As part of the site layout changes here, the polls were moved from the right sidebar to the left. The Polls Archive page remains unchanged. The new site layout is responsive, so if you’re using a narrow browser window (e.g. on a phone), the sidebars may be automatically suppressed. If so, you can still get at the current polls using this post. Feel free to use this post to comment on any aspect of these polls. From the main page (or search results) where the comments are not immediately visible, you can comment by clicking the number next to this …

Trusting Autodesk – poll results

I have closed the polls asking if you trusted various companies to do the right thing by their customers. Here is a summary of the results, showing the percentage of “Yes” votes for each company. The most trusted company is at the top, the least trusted is at the bottom. Honda 69% Amazon 65% Target 52% Bricsys 43% Apple 36% Autodesk 23% Remember, this is not a scientific poll and as with all polls and surveys there will be some self-selection bias. Does anyone find anything about the above results surprising?

Why don’t you trust Autodesk?

As I mentioned earlier, any company that wants to move its customers to the Cloud is going to need the trust of those customers. Three months ago, I started a poll to try to get some measure of how trustworthy you consider Autodesk to be, in terms of doing the right thing by its customers. The results of that poll look pretty awful for Autodesk. Right from the start, the distrusters have outnumbered the trusters by three to one, with the current results showing an overwhelming majority of respondents (77%) not trusting Autodesk. Why? What has Autodesk done in the …

How you feel about CAD in the Cloud

In February 2010, I ran a poll to gauge your feelings about CAD in the Cloud and left it going until October 2010. Just over a month ago, I asked the same question again and ran an identical poll. I have closed that second poll, and here are the comparative results (new poll at the top, old poll at the bottom): I’m not pretending this is a scientific survey. There is bound to be some self-selection and other sources of bias, as there must be with anybody’s survey processes (very much including Autodesk’s CIP). Looking at the logs, I haven’t …

Cloud concerns – trust

Using any software involves some degree of trust in the vendor. Using the Cloud requires a much higher level of trust. Autodesk boss Carl Bass is a maker of carefully crafted things, so I’ll use that as an analogy. Using standalone software requires the sort of trust that a maker has in a tool manufacturer. Will the tools work properly and last a long time? Or will they break, potentially damaging the materials or even the user? Using SaaS requires that same kind of trust, plus others. Will the tool manufacturer keep making that tool? If not, will spare parts continue …

The best feature ever added to AutoCAD is…

…LISP. I have now closed the What are the best features ever added to AutoCAD? poll, and the winner is AutoLISP/Visual LISP, by a long, long way. I don’t always agree with the majority view expressed in the polls here, but in this case I wholeheartedly agree. Adding LISP was the biggest and best thing that ever happened to AutoCAD. Autodesk owes an enormous debt of gratitude to John Walker for incorporating the work of David Betz, who was of course standing on the shoulders of John McCarthy. It’s a crying shame that Autodesk has been so terribly neglectful of …

How do you feel about CAD in the Cloud?

Early last year, I ran a poll to gauge your feelings about CAD in the Cloud. Here are the results of that poll: As you can see, the poll response bell curve was clearly biased toward the frightened end of the spectrum, and there was little in the way of excitement at the Cloudy prospects for CAD. A fair bit has happened since last February (particularly the recent Autodesk Cloud announcement), so I thought I’d see how the ground lies at the moment. Are you feeling more positive about Cloudy CAD than you were 18 months ago?  I’ve just added …

AutoCAD WS Contest

Autodesk’s linking app to allow iThings to connect to Project Butterfly is called AutoCAD WS. Never mind the “AutoCAD”, that’s just there to confuse matters. What does the “WS” stand for? William Shatner, perhaps? There’s no official answer, but I thought it might be fun to run a contest for the most appropriate and/or amusing answer. I have some ideas of my own, but most of them are rude so I’ll keep them to myself. Please just add a comment with your idea(s), up to 3 per person. When I have enough responses, I’ll run a poll. No prizes, this …

Autodesk user community survey

Autodesk is running a web survey to try to find out which user communities (including blogs) its customers find valuable. If you are interested in participating, the survey is here. If you want to specify any blogs, you will need to type or paste their names into various “other comments” boxes. As the number of blogs I read far exceeds a reasonable type-in requirement, I couldn’t accurately give an idea of my web habits. So I’m not sure how much can be accurately read into the results. (Source: CAD Panacea). I saw Shaan asking about this kind of thing a …

Autodesk discussion group update – what do you think?

On 4 June 2010, Autodesk turned off NNTP access to its discussion groups as part of the process of updating its software to use a different engine (the new one is from Lithium – here are its own forums). I am preparing a large post about what I think of the new web interface, but for now let’s hear from you on that subject. Please vote in the poll on the right, and add your comments once you’ve had a chance to put the “state-of-the-art web experience Autodesk customers have come to expect” through its paces. In related news, I …

Command line poll replaced

For the past couple of months, I have been running a poll about the command line. I ran it using wording copied directly from a Project Butterfly poll, to get some kind of comparison between the poll respondents on this blog and those on the Project Butterfly blog. It’s fair to say that I don’t like the wording of the available options, which appear designed to influence the result rather than find out what people really think. The “I can’t work with…” option has negative connotations; if I pick this choice, it implies that my abilities fall short in some …