Too soon? Autodesk cancels 30% subscription price increase

Autodesk had announced plans to increase some subscription prices by 30% on 7 November 2017. Resellers have already passed that information on to customers. Here’s the detail of what was going to happen: Three Important Changes to Subscriptions with Multi-User Access Autodesk is increasing prices on subscriptions with multi-user access to reflect the value and flexibility that sharing licenses provides our customers. As part of this change, we will stop selling new subscriptions with multi-user access for select products. Beginning November 7, 2017: Prices for new and renewing subscriptions with multi-user access for most individual products are increasing by ~17-19%. …

When spambots get it wrong

I’ve posted before about the amusement that can be had at the expense of the clueless spammers who set up their bots with poorly written strings. Thanks to the various anti-spam tools now protecting this blog, there are few comments appearing in my spam folder. There was one today though, and the cluelessness reached new heights. The dolt writing the spambot was too dumb to set it up correctly to spew out a series of inane generic comments from a list, but instead put the whole lot of the comment strings in a single self-contradictory comment! Here it is in …

CAD-related Twitter exchange of the year

In a Twitter post (now deleted), the AutoCAD twitter account asks us to submit our feature ideas for AutoCAD, and links to the Autodesk Ideas Page: Just one problem. As R.K. McSwain points out in his reply, the Ideas Page has no section for AutoCAD. There should be one, and should have been one for years, but there isn’t. That tells you all you need to know about how the level of concern Autodesk has about AutoCAD’s future development. Here’s the exchange in all its glory: Oops.

Autodesk resellers also appear dissatisfied with Autodesk

I have closed the three satisfaction rating polls I started a couple of months ago and have reported the results individually. This is the final post on this set of polls. The usual caveats about online polls apply. Please note that for most of the poll respondents, I have no way of knowing if they really are/were resellers. Whoever they are, it would appear that the sentiment is global; over ten countries are represented in the voting logs. Although this poll appears to indicate that Autodesk is even less popular with its resellers than it is with its customers, the …

Autodesk customers distinctly dissatisfied with Autodesk

I have closed the three satisfaction rating polls I started a couple of months ago and will be reporting the results individually. The usual caveats about online polls apply.

This poll indicates that Autodesk customer satisfaction levels are perhaps not quite as elevated as they could be. The mean rating is 2.75, the median is 2 and the mode is 0. Yes, zero. Very dissatisfied customers outnumber very satisfied ones by nearly ten to one. That’s pretty emphatic.

If Autodesk had left its policies alone and tried to run a huge PR campaign to deliberately make itself as unpopular with its customers as possible, I doubt that it could have achieved anything like this poor a result. Congratulations, I guess.

Although this is an appalling result for Autodesk, it should come as no surprise to anyone. This reflects the sentiment I see pretty much everywhere, in a wide variety of online forums and when talking to all sorts of people in person.

Lesson for the day: there’s no point in spending a billion dollars a year on marketing if you’re going to do things that make you about as popular as a fart in an elevator.

Autodesk customers fairly satisfied with resellers

I have closed the three satisfaction rating polls I started a couple of months ago and will be reporting the results individually.

Let’s start on a positive note. The poll indicates that in general, you’re reasonably happy with your Autodesk resellers. The mean rating is 6.04, the median is 7 and the mode is 8. Given the unpopular message they’ve had to pass on lately, I think this is a pretty positive result.

Feel free to comment here if you wish to discuss any aspect of this. Are you happy with your reseller?

Repost: Autodesk Subscription – it could be worse

This is a repost of Autodesk Subscription – it could be worse from 18 April 2010. I’m posting this to show that I’m not just having a go at Autodesk’s policies because they’re from Autodesk. I’m having a go at those policies because they are reprehensible. Whoever it is that’s being anti-customer, spinning bullshit, or otherwise misbehaving, they can expect to receive a brutally honest critique here. It’s interesting that in this old post I pointed out that this policy was bad business. (Not quite the expression I used, but the sentiment was there). My agreement with Buzz Kross on …

Battle of the Bullshit part 5 – Bentley back in the bad books

Having earlier earned my praise for raising its game in its PR battle with Autodesk, Bentley has unfortunately reverted to BS mode with its latest effort. In its message “Upgrade your Autodesk Licenses – Top 5 Reasons Why You Have a Choice“, Bentley’s marketers have chosen to step beyond the facts. Bad idea. Most of that page is just straightforward promotion of Bentley’s self-perceived strong points. No problem with that. But the first full paragraph? Hmm. Here’s the first example: Preserve the value of your Autodesk licenses that otherwise would be lost as a result of Autodesk’s decision to no …

First 2018.1-broke-my-AutoCAD reports coming in

Thanks to R.K. McSwain for pointing out that at least one user has reported unexpected shutdowns from AutoCAD (Architecture, probably) following installation of the 2018.1 Update. The problem went away following uninstallation of the update. Caveat updator. Anybody else have any issues or are you all waiting for the early adopters to find out for you? Edit: it turns out the crash occurs when opening 2013 DXF files. Edit 2: a hotfix has been posted here.

AutoCAD 2018.1 released, but only for some

Autodesk has released the AutoCAD (and LT) 2018.1 Update, not to be confused with the earlier ill-fated 2018.0.1 Update. It’s only available for currently-paying subscription and maintenance customers. The “non critical” bug fixes in this Update (by Autodesk’s definition) are being withheld from Autodesk’s other customers. Those of you who have allowed your maintenance to expire due to Autodesk’s development inaction and unjustified price increases can consider yourselves duly punished for failing to fall into line. If you have the execrable Autodesk desktop app installed (not recommended) and it works as expected, this update will present itself to you. Otherwise, …

Autodesk Senior Vice President tells it like it is

I didn’t expect to see any comment about the policy of denying bug fixes to some customers from any Autodesk high-ups, but I was mistaken.

Here’s a quote on just this subject from Autodesk Senior Vice President1, Buzz Kross:

It’s just bad business. Why would you not want to take care of your customers? I would never do that. Come on, we all make mistakes. All software has bugs and as a developer, I have an obligation to provide fixes to all my paying customers, whether they are on subscription or not. Customers on subscription have the advantage of getting access to new stuff. That’s fine. But denying them access to bug fixes is just not right.

Buzz Kross, Senior Vice President, Autodesk1
9 April 2010


Photo: Autodesk

It’s not often I so completely agree with an Autodesk executive1, but I can find no fault in his logic. Thank you, Buzz.


1. Although Buzz is still listed as a SVP in some Autodesk online materials, he’s no longer with the company.

Autodesk confirms its own unconscionable conduct

It took several attempts over a period of months and was like pulling teeth, but Autodesk has now confirmed that it is deliberately withholding bug fixes from some of its customers. Autodesk has taken customers’ money and in return has provided defective software (OK, that happens). It has fixed some of those defects (that happens too, sometimes). But it’s limiting distribution of those fixes to those prepared to pay Autodesk further (that has never happened before). Just let that sink in. Autodesk broke stuff you paid for, could easily fix it, but won’t do so unless you pay more. If …

Yet more Autodesk software falls off the perch

Just when I thought I was having a nice vacation from tending the Autodesk Graveyard (see also Autodesk products are falling like parrots), another bunch of former best-thing-ever products have bitten the dust. This time, it’s Autodesk’s Gameware middleware products that have been read the Last Rites. Scaleform, Beast, HumanIK and Navigation can no longer be purchased or maintained. If you used these products, support will cease as soon as your existing maintenance agreement expires. More details on cgchannel.com. That leaves Stingray as the only surviving middleware product (for now). That’s probably only still alive because Autodesk wants the halo …

What’s changed at blog nauseam and why

Last week, blog nauseam died. This post explains the background to that. You’re probably not that interested, so feel free to skip to the dot points that list the changes that have resulted. The problem was a faulty WordPress installation was using excessive resources. This caused severe performance issues and resulted in the server software stepping in to throttle the site to prevent more widespread problems. The trigger for the WordPress fault has not been determined and may never be. This is somewhat akin to an old AutoCAD drawing suddenly going bad for unknown reasons. The problem may date back …

blog nauseam has moved!

My apologies for the inconvenience, but please adjust your bookmarks! The home page URL for blog nauseam is now:

https://www.cadnauseam.com/blogs/

The old URL of http://www.blog.cadnauseam.com/ is now permanently inoperative, along with all URLs based on it. The cad nauseam URL of www.cadnauseam.com is unchanged.

The content from the old blog has been carried across and can be found at related URLs. For example, one of the most popular posts is AutoCAD 2017 – Putting things back to “normal”. The URL for this was:

www.blog.cadnauseam.com/2016/07/19/autocad-2017-putting-things-back-to-normal

The new URL is now:

www.cadnauseam.com/2016/07/19/autocad-2017-putting-things-back-to-normal

So all you need to do to is remove “.blog” from the old URL and it will work. I will automate this process if possible but there are complications preventing that in the short term.

Also missing in the short term are polls and image galleries. I’m working on those. If you have any other problems with the site, please let me know by commenting on this post. If you have trouble commenting, please hit me up on Twitter.

I’ll explain some of the other changes around here in a later post.

Automated .NET 4.7 update kills AutoCAD pre 2017

Thanks to Robert Green for pointing this out: Microsoft is installing .NET 4.7 as part of their auto updates and it is causing many legacy Autodesk applications to crash on any ribbon interaction. Touch the ribbon, away goes your software. If you can keep from installing the 4.7 framework do so. If the damage is already done then uninstall .NET 4.7 and install .NET 4.6.2 using this download link. Note that the uninstall of the offending version must be done first! AutoCAD 2013 to 2016 and Inventor are affected, and possibly other products. BricsCAD users are unaffected. It is also …

blog nauseam maintenance issues

For as yet unknown reasons, this blog went down a couple of days ago. The basics are back but it’s not all there yet. There may be performance issues for a while. Please be patient while I work with some people to get things back how they should be. I would like to thank all of those people who informed me of this issue using various means. I appreciate it!

I continue to snigger at your pronouncements of technological inevitability

Back in January, I declared my amusement at people proclaiming impending technology trend takeovers as inevitable and irresistible. Among other things, I had this to say (it’s a familiar phrase in Britain): What a load of bollocks.   Today I was provided with another example (thanks Ralph): What falling e-book sales tell us about technology in 2017 I encourage you to read that post, which seems to me to be right on the money. E-books, yesterday’s Next Big Thing, are now in sharp decline. The inevitable technology takeover turned out to be not quite so inevitable after all. Who could …

Autodesk now has only one CEO

The speculation is over. Autodesk no longer has Schrödinger’s CEO. Elon Musk has missed out, the winner is… Andrew “Baked Beans” Anagnost!   Here’s the press release and here’s a letter from Andrew. The other obvious internal candidate, Amar Hanspal, has decided to leave the company. Resigned on the spot, so I’m told. As the financial rewards for winning the CEO race are akin to winning the lottery, coming second must have been a major disappointment to product guy Amar, who I first met when he was helping to drive the hugely successful Release 14 program. Best wishes to Amar …