Logitech demonstrates the power of the cloud and cops a bloody nose

I’ve been a pretty satisfied customer of Logitech products for some years. The mice, keyboards, webcams and 3D controllers (branded as 3DConnexion) I’ve used have generally been well designed, well built and long-term software support has usually been very good (with an exception or two). So it’s with some regret that I have to report them as an example of what not to do in customer service. Logitech recently sent this email to customers of its Harmony Link universal remote control: This is an important update regarding your Harmony Link. On March 16, 2018,   Logitech will discontinue service and …

AutoCAD 2018 – disable InfoCenter

Here’s another AutoCAD 2018 download, just in case you haven’t had enough. If you want to disable AutoCAD’s InfoCenter (and you should, unless have a specific reason for keeping it – here’s why), go get the updated download from uber-expert Owen Wengerd’s ManuSoft Freebies page. It works for AutoCAD and AutoCAD LT.

AutoCAD 2018 – bear this in mind

Given the dearth of new functionality in AutoCAD in recent years, it’s understandable that Autodesk has taken to claiming credit for the same thing twice. The same features have been touted once for the 2017.1 mid-term update and again as 2018 new features. Even I fell for it, listing linetype gap selection as a 2018 feature in my original review. For the purposes of reviewing the earlier AutoCAD releases and AutoCAD 2018 as upgrades, I have included the 2017.1 features in 2018, not 2017. Some of those features are praiseworthy, and there have been some minor improvements to some of …

Magical disappearing AutoCAD 2017.1 crash information

In preparing to write something about the AutoCAD 2017.1 non-subscription-only update, I came across something slightly strange. Google AutoCAD 2017.1 crashes and you will probably see something like this: What happens if you click that link? Nothing useful. You’re just taken to the landing page for the Autodesk Knowledge Network. The Google cached version of the link takes me to 404 land. Searching within the Autodesk Knowledge Network doesn’t produce relating to the crash in the original link, which seems to be language-pack related. The search wasn’t entirely fruitless, because I did discover that 2017.1 breaks linetype preview images for …

Autodesk Answer Day – 27 October 2016

Autodesk is holding another Answer Day to encourage you to use the Autodesk Community (discussion forums). Hop along and get answers to your questions (hopefully), because this is a special day where Autodesk people will attend and be responsive. Here is the announcement. When is this event, exactly? Join us on Thursday, Oct 27th from 6:00am to 6:00pm Pacific Time. Autodesk, if you’re promoting a “global event”, please try to remember that the globe extends beyond the West Coast of America and include UTC (GMT) times in your announcements. Most of us know where our time zones are in relation …

Battle of the Bullshit part 3 – Beyond Bentley

Somebody at Autodesk really does seem to have it in for Bentley right now. I thought they were friends? Oh well, times change. Autodesk has launched a campaign to promote its BIM offerings for transportation projects and is promoting this via emails to existing customers, all of which is fair enough. It’s suggesting BIM is a better tool than traditional CAD for such projects. Another reasonable claim, so it’s appropriate for us to evaluate the arguments and examine the options. What did Autodesk decide to call its campaign? Beyond AutoCAD? Beyond CAD? To BIM and Beyond? None of the above. …

Autodesk Answer Day – 18 May 2016

Autodesk is encouraging you to use the Autodesk Community (formerly know as forums, discussion groups, newsgroups, etc.) to get answers to your questions by setting up a special day where Autodesk people will attend and be responsive. I don’t know if this includes responding to people’s concerns over Autodesk ending the sale of perpetual licenses, but it’s worth a try anyway. The forum for discussing that particular issue is somewhat hidden. It doesn’t appear among the list of forums, so you would only know it existed if you happened to pick on the Installation and Licensing link and had a …

Carl Bass confirms Cloud-only future for Autodesk – or does he?

As reported by Joe Francica (via WorldCAD Access), Carl Bass has confirmed, in a somewhat ambiguous way, that his Cloud-only vision rules at Autodesk. I do believe that everything is moving to the cloud. But… There are a lot of applications that will [still] be done on the desktop. Whether Autodesk does it or not, I can’t think of a single function that won’t necessarily be done in the cloud. Still a bit confused? Me too. It’s not clear where this leaves his underlings who have been rushing to contradict Carl’s earlier statements by unambiguously reassuring customers that Autodesk would continue to provide …

MDT users and other Autodesk orphans, let’s have your good news stories!

I was going to ignore this subject, but I’ve changed my mind because it allows me to post something positive about Autodesk. After all, I do try to post positive things; it’s hardly my fault that Autodesk has a habit of making it difficult. In upFront eZine #756, Autodesk’s Andrew Anagnost (or was it Clay Helm?) had the following to say, and must say I agree totally with the first sentence: The best evidence is how we have behaved historically. When we included Mechanical Desktop with Inventor, the media complained that we were killing Mechanical Desktop; you were probably one of …

Why Autodesk’s Cloud push will fail, part 1 – failure defined

It’s probably unwise to make predictions about what is going to happen in technology. If so, I’m about to be unwise. So be it; if I’m wrong you can taunt me about this post in a few years. Here’s my prediction: Autodesk’s attempt to move CAD users onto the Cloud is doomed to failure. This is the first of a series of posts that will examine what I mean by that and the reasons behind it. The first thing that’s important to lay out is what I mean by failure. What I mean is that reality will not match Autodesk’s …

AutoCAD Exchange bites the dust

Three years ago, I was happy to promote Autodesk’s then-new site AutoCAD Exchange. However, Autodesk has now given up on this attempt to maintain a social site of its own. My comment at the time, “AutoCAD Exchange is an important and potentially very useful site for AutoCAD users” turned out to be optimistic. I was closer to the mark with “It has yet to be seen if Autodesk manages to develop a real community on this site”. Now we’ve seen the answer. No, it didn’t. Autodesk has instead handed control to more socially successful sites, as this message indicates: Thank you …

Repost – how to get your picture next to your comment

This is a revisit of a post I made about three years ago, and repeated a year later. This has become more relevant recently because I changed the default avatars displayed next to comments to use random faces rather than random patterns. If you object to being portrayed as a grinning loon, read on. You may have noticed that some people’s comments have an avatar picture next to them (no, not the film with the Roger Dean visuals), while others have a randomly assigned pattern. On this blog, the avatar picture is a gravatar (globally recognised avatar), and you can …

Dark times, dark sites

This site has gone dark for a day to support the movement against the proposed SOPA and PIPA bills. Rather than black out the whole site for a day like Wikipedia and thousands of other sites, I have decided to keep the blog somewhat usable. SOPA is really, really scary stuff. If you’re an American citizen, I encourage you to visit the American Censorship site and do what you can to protect the Internet from the evils of Big Content.

CAD on the Cloud according to Autodesk’s Jim Quanci

In all of the Cad on the Cloud discussion so far, both here and elsewhere, there have been a lot of anti-Cloud comments and very little in the way of response from the pro-Cloud crowd. Participation in the debate from Autodesk people has been minimal. In one way I can understand that, because given the current atmosphere, who would want to stick their head above the parapet? On the other hand, Autodesk wants to position itself as a Cloud leader and obviously needs to bring its customers with it. It is unlikely that many hearts and minds will be won …

All major Autodesk products on the Cloud by 2014?

As reported by multiple on-line news outlets, Autodesk just announced that it is increasing its research and development budget (having slashed it last year), and increasing the percentage of that budget on the Cloud. Carl Bass: When there are technology transitions in place, you better be more mindful of that, or you become roadkill. That’s fair enough. Autodesk would be stupid to ignore the Cloud, and needs to bet at least some of its cash on anything that stands a significant chance of being important. This quote from Autodesk spokesman Paul Sullivan gets more specific: We are devoting a larger …

“The Cloud is Dead” is not what I said

I guess most of this blog’s readers also read WorldCAD Access and upFront.eZine, so it probably hasn’t escaped your notice that in the latest upFront.eZine, Ralph had procalimed “The Cloud is Dead” and referred to some of my recent posts here as supporting evidence. I’d just like to point out that it’s Ralph announcing the death of the Cloud, and not me. Personally, while I agree with some of Ralph’s points, I think there’s life in the Cloud yet and the obituary is somewhat premature. My own attitude toward the cloud matches that of most of you, judging by the …

Vernor v. Autodesk – right decision, wrong reason

As I have stated before, I believe Autodesk to be in the right (morally, not legally) in its battle to prevent Vernor’s resale of old, upgraded copies of Release 14. In the latest installment, Autodesk has won its appeal to the 9th Circuit Court of Appeals. There will be be further legal moves yet, but Vernor’s chances of winning this case are now more slender. So the right side has won (at this stage). I should be happy, right? Wrong. Although I think the latest court to look at this has picked the right side, it has done so for …

AutoCAD 2011 for Mac announced

According to Macworld, Autodesk has now made its worst-kept secret, AutoCAD for Mac OS X, official. There are also goodies for those with cute little rectangles: Autodesk also announced that the new Mac version of AutoCAD would be accompanied by the AutoCAD WS mobile application, a new app for iPad, iPhone, and the iPod touch… When? AutoCAD for Mac and the AutoCAD WS mobile application will be available in North America and Europe sometime between August and October. Users can pre-order the app starting Wednesday, September 1. Huh? August is pretty much over. September or October, then.

Why we keep upgrading

In a comment in response to a Deelip post yesterday, Brad Holtz pointed to an article he wrote in 1999. It’s interesting to note that while much of the computing world today bears little resemblance to the scene at the end of the last century, this article remains almost completely accurate and relevant. Indeed, it’s so right that you might even be tempted to think, “Duh, isn’t that obvious?” One section that stood out to me had this to say: Many software systems never even get beyond the acceptable stage …. vendors of these systems are continually coming out with …

Another language pack cleanup solution

My CADLock, Inc. colleague, Owen Wengerd has posted about a fix utility he has written to help clean up drawings infested with the language pack problem discussed here. I have not yet tested Owen’s utility*, but as this should run in any AutoCAD-based product from 2007 on, it could well be a better partial solution than Autodesk’s Civil 3D-only (so far) patches. Autodesk still needs to sort out its dodgy templates, of course, and should probably provide its own non-Civil 3D fixes, if only to maintain a little corporate self-respect. As Owen has a long and distinguished history of being …