Autodesk confirms its own unconscionable conduct

It took several attempts over a period of months and was like pulling teeth, but Autodesk has now confirmed that it is deliberately withholding bug fixes from some of its customers. Autodesk has taken customers’ money and in return has provided defective software (OK, that happens). It has fixed some of those defects (that happens too, sometimes). But it’s limiting distribution of those fixes to those prepared to pay Autodesk further (that has never happened before). Just let that sink in. Autodesk broke stuff you paid for, could easily fix it, but won’t do so unless you pay more. If …

Yet more Autodesk software falls off the perch

Just when I thought I was having a nice vacation from tending the Autodesk Graveyard (see also Autodesk products are falling like parrots), another bunch of former best-thing-ever products have bitten the dust. This time, it’s Autodesk’s Gameware middleware products that have been read the Last Rites. Scaleform, Beast, HumanIK and Navigation can no longer be purchased or maintained. If you used these products, support will cease as soon as your existing maintenance agreement expires. More details on cgchannel.com. That leaves Stingray as the only surviving middleware product (for now). That’s probably only still alive because Autodesk wants the halo …

What’s changed at blog nauseam and why

Last week, blog nauseam died. This post explains the background to that. You’re probably not that interested, so feel free to skip to the dot points that list the changes that have resulted. The problem was a faulty WordPress installation was using excessive resources. This caused severe performance issues and resulted in the server software stepping in to throttle the site to prevent more widespread problems. The trigger for the WordPress fault has not been determined and may never be. This is somewhat akin to an old AutoCAD drawing suddenly going bad for unknown reasons. The problem may date back …

blog nauseam has moved!

My apologies for the inconvenience, but please adjust your bookmarks! The home page URL for blog nauseam is now:

https://www.cadnauseam.com/blogs/

The old URL of http://www.blog.cadnauseam.com/ is now permanently inoperative, along with all URLs based on it. The cad nauseam URL of www.cadnauseam.com is unchanged.

The content from the old blog has been carried across and can be found at related URLs. For example, one of the most popular posts is AutoCAD 2017 – Putting things back to “normal”. The URL for this was:

www.blog.cadnauseam.com/2016/07/19/autocad-2017-putting-things-back-to-normal

The new URL is now:

www.cadnauseam.com/2016/07/19/autocad-2017-putting-things-back-to-normal

So all you need to do to is remove “.blog” from the old URL and it will work. I will automate this process if possible but there are complications preventing that in the short term.

Also missing in the short term are polls and image galleries. I’m working on those. If you have any other problems with the site, please let me know by commenting on this post. If you have trouble commenting, please hit me up on Twitter.

I’ll explain some of the other changes around here in a later post.

Automated .NET 4.7 update kills AutoCAD pre 2017

Thanks to Robert Green for pointing this out: Microsoft is installing .NET 4.7 as part of their auto updates and it is causing many legacy Autodesk applications to crash on any ribbon interaction. Touch the ribbon, away goes your software. If you can keep from installing the 4.7 framework do so. If the damage is already done then uninstall .NET 4.7 and install .NET 4.6.2 using this download link. Note that the uninstall of the offending version must be done first! AutoCAD 2013 to 2016 and Inventor are affected, and possibly other products. BricsCAD users are unaffected. It is also …

Further Autodesk subscription inflexibility

Autodesk’s claim that its all-rental business model adds flexibility for customers has always been bullshit. That’s a self-evident truth. Nobody believes that removing customers’ purchasing options amounts to anything but inflexibility. Particularly when the purchasing option removed is that preferred by the vast majority of customers. But wait! There’s more! I recently discovered that it’s even more inflexible than I originally thought! If you sign up for single-user (standalone) subscription licenses you’re stuck with them for the duration of your agreement. You can’t upgrade them to multi-user (network) licenses. Doesn’t matter how much cash you wave in Autodesk’s face, or …

AutoCAD 2018 licensing crash – another reason to avoid subscription

Autodesk has released an update to fix the following AutoCAD 2018 problem:

Product users of version 2018 Autodesk single-user subscriptions may experience an intermittent crash. The crash occurs when it has been more than 24 hours since the last successful authorization check and there is intermittent or no internet connection, or the licensing authorization server is unavailable. The licensing authorization check occurs in the background and is completely unrelated to activities the user is performing at the time of the crash.
A fatal error message may be shown by the product. For example:

FATAL ERROR: Unhandled e06d7363h Exception at ee563c58h

 
Links:

Note that this crash only afflicts subscription (rental) single-user (standalone) customers. People with perpetual licenses don’t have to put up with the multiple additional points of failure caused by the subscription licensing system insisting on phoning home every 30 days. Yes, even if you pay for three years’ subscription up front, you’ll still need a working Internet connection every 30 days if you want to keep using the product.

At least, Autodesk has been saying it’s only once every 30 days (as if that wasn’t bad enough). The information provided with this hotfix tells a different story. What is the license server doing phoning home 24 hours after the last successful authorization check? Enquiring minds want to know.

No criticism of Autodesk is implied for providing this hotfix. As always, I commend Autodesk for fixing up problems as they arise. The basis of my criticism is the hotfix being necessary in the first place. It’s caused by Autodesk inflicting unnecessary complication on its customers for its own internal reasons. This one fails the “how does this benefit the customer?” test big-time.

The single-user subscription licensing mechanism has been a crock from day one, especially for CAD Managers of multiple users who have to deal with its onerous requirements. It’s an astonishingly poor design, very badly implemented. Even with this particular crash fixed, it’s still a crock.

Autodesk products are falling like parrots

Autodesk is killing off products at such a rate I can’t keep up with it all. The latest ones to fall off the perch and join the choir invisible are Structural Detailing and Advance Concrete. I think. As I said, I can’t keep up. Despite the recent departures, Autodesk still has way too many products and it’s inevitable that the cull of Carl’s acquisitions and creations will continue. It’s just too bad if you’re one of the people using a product that Autodesk feels isn’t profitable and/or exciting enough, you’ll just have to learn to live without it. Although 2017 …

Hot tip for Autodesk

Hey Autodesk high-ups, I’m sorry you’ve been having so much trouble persuading your customers to throw away their perpetual licenses and throw themselves on your perpetual mercy. It’s clearly difficult to persuade technical types to do dumb things like rent your software at enormous and ever-increasing prices. I feel for you. But there’s an answer. Find dumber customers. Lots of them. And fast, before the stock market notices that you’re no Adobe and we’re not buying it. Sorry, I mean not renting it. Look no further! Simply buy this company, discard the product when you’re bored with it (you’re very …

AutoCAD 2018.0.1 mystery deepens with silent withdrawal

As I mentioned earlier, the release of AutoCAD 2018 was followed almost instantaneously by the first update, 2018.0.1. At the time of writing, there was no official information about this update. Some information was later made available, but questions remained. Now the update has been silently withdrawn. Go to Autodesk Account > Management > AutoCAD > Downloads > Updates & Add-ons and you will no longer see this: The infamous Autodesk desktop app also shows no sign of this update. So why has it been withdrawn? Autodesk isn’t saying, but thanks to Jimmy Bergmark, we know that installing the 2018.0.1 …

What’s in a name? AutoCAD 360 / mobile app confusion

Has Autodesk’s online DWG viewer/markup tool had yet another rename? It’s hard to tell. I suspect there’s a rename process going on that’s not yet complete. Here’s the list of names so far. I think. Visual Tau (when acquired by Autodesk) Project Butterfly (Autodesk Labs name) AutoCAD WS AutoCAD 360 AutoCAD mobile app The last two names appear to be interchangeable right now. What led me to this confusion is the very sub-optimal customer experience I had in attempting to try out AutoCAD 360. The best way to describe it is a wild goose chase. I started from a point …

Bullshit Returns – Autodesk maintenance price hike part 2

In this post I continue skewering the welcome post to Autodesk’s Moving to Subscription forum. See here for part 1. Access to new industry collections – Available only through subscription, you’ll realize significant savings when you need two or more Autodesk software products. Bullshit. Industry collections are just rental-only engorged suites. Suites are those things with many more than two products; things that Autodesk has been pushing hard for years, before dropping them from the price list. If you already have a suite that contains the products you need (remember, Autodesk’s statements are aimed at existing perpetual license holders), switching …

Bullshit Returns – Autodesk maintenance price hike part 1

Just when you think it’s safe to walk across the cattle enclosure in your best shoes, Autodesk drops another steaming pile of spin for its customers to step into. Here, I’m skewering the welcome post to Autodesk’s Moving to Subscription forum. However, I believe I should really acknowledge the unnamed author of the Important Updates on Maintenance Plans FAQ, which the welcome post has merely paraphrased for simplicity. There’s so much bullshit in there that I’m going to split my exploration of it into two posts. Let’s put on some rubber gloves and start delving around in the muck, shall …

The Cloud Broke – a poem

The cloud broke
And teardrops fell
On the desks
Of those who fell
For the lure
Of a cloudy hell.


The landlord laughs
To see such fun
Collects his rent
From web he spun
He still gets paid
When things don’t run.


I said t’would be
It’s come to pass
Surprised? Not me
With or without Bass
Autodesk’s cloud
Can kiss this SaaS.

Video lulz with AutoCAD 360

Thanks to Hans Lammerts on Twitter for pointing out this amusingly cringeworthy AutoCAD 360 YouTube ad: The guy spilling his coffee and falling over reminds me of the people in those infomercials that can never get the simplest things right: OK, so the ad’s bad, but how’s the product? I had a look for myself at the browser version of AutoCAD 360, which is the current name for what has been Visual Tau, Project Butterfly and AutoCAD WS in previous iterations dating back before Autodesk’s acquisition of the Israeli technology in 2009. It’s a while since I tried it, so …

Huge PDFs? AutoCAD 2017.1.1 could be to blame

Autodesk has yet again demonstrated why continuous automatic updating is no panacea for avoiding CAD update disruption. On the contrary… If you have noticed some of your PDFs exported from AutoCAD getting huge and unwieldy lately, AutoCAD 2017.1.1 could be to blame. Try uninstalling it using Programs and Features > View Installed Updates and see if the problem goes away. It may also be possible to work around this by going into PDF options and turning on Include Hyperlinks. Source: The Swamp. Here’s one possible* install history: You install AutoCAD 2017. This defaults to also installing Autodesk desktop app. If …

Return of the bullshit – baked beans edition

In an October 2015 post I’ve only just noticed, snappily titled No More Software Like a Can of Baked Beans: Why Software Subscription Serves It Up Fresh, Autodesk VP (edit – now CEO) Andrew Anagnost bravely attempts to sell Autodesk’s move to all-rental software. This is a rather belated response, but fortunately there is no statute of limitations on skewering spin so let’s get started. How does he go? On a positive note, top marks for creative writing! The general theme is a strained and somewhat Californian analogy in which perpetual licenses are like canned goods (bad), and rental is …

Autodesk’s big Cloud failure

Back in 2011, Autodesk, some other vendors and many industry pundits were utterly convinced of the inevitable and near-imminent victory of Cloud-based CAD over standalone software. I wasn’t. I wanted to get a feel for how isolated my viewpoint was, so I started a poll and let it run for a while. Here’s how that turned out:   As you can see, this blog’s readers were less than convinced about the inevitability of that Cloudy future. Not so Carl Bass, who had this to say in an April 2012 TechCrunch interview: I’d say two to three years from now, every …

AutoCAD 2017.1.1 Update

Thanks to Jimmy Bergmark, I now know that the controversial subscription-only* AutoCAD 2017.1 Update has itself been updated. Jimmy was brave enough to install and run the execrable Autodesk desktop app and discovered the update update. Rather you than me, Jimmy! Here’s the readme. You’ll need to get at it using Autodesk Account. I note that a bunch of crashes are fixed by this update update. Perhaps that is related to the magical missing AutoCAD 2017.1 crash information? Who knows? The update was apparently released over a month ago on 17 November 2016. Autodesk needs to work out an alternative …