Repost: Autodesk Subscription – it could be worse

This is a repost of Autodesk Subscription – it could be worse from 18 April 2010. I’m posting this to show that I’m not just having a go at Autodesk’s policies because they’re from Autodesk. I’m having a go at those policies because they are reprehensible. Whoever it is that’s being anti-customer, spinning bullshit, or otherwise misbehaving, they can expect to receive a brutally honest critique here. It’s interesting that in this old post I pointed out that this policy was bad business. (Not quite the expression I used, but the sentiment was there). My agreement with Buzz Kross on …

Autodesk acquires Angry Birds developer Rovio (repost)

This post, originally published on 1 April 2012, brings back fond memories. That’s mainly because of this tweet from Carl Bass: Autodesk announced today that it had welcomed Rovio Entertainment into the Autodesk fold. Following a US$2.6 billion acquisition, the publisher of mega hit video game Angry Birds is now Autodesk’s Mobile Entertainment division based in Espoo, Finland. “This is a tremendously exciting development for Autodesk going forward,” said Autodesk CEO Carl Bass. “Rovio is the world leader in mobile entertainment software,” he added, “so for Autodesk to have access to that market and that technology opens up a whole new …

One invitation to Autodesk and another to Autodesk’s competitors

Dear Autodesk PR person, you are undoubtedly aware that I have published a series of posts that detail exactly why switching from maintenance to subscription is a bad deal. If you believe anything I have written to be in error, feel free to contact me with what you believe to be the correct information. I intend to publish an extensive detailed summary on Monday 13 March, with or without your input. You know where to find me, over to you. Dear Autodesk-competitor PR person, if you are providing any kind of special offer to entice disgruntled Autodesk customers over to …

Why Autodesk’s rental won’t make big money from pirates

One argument I’ve seen in support of the all-rental software model is that it will rake in lots of cash from those users who aren’t currently customers, i.e. pirates. Here’s an example (Carl Bass, November 2016): We believe some of these people were previously pirating the software and now have a much more affordable option with product subscriptions. This is consistent with the fact that emerging countries are some of the fastest growing areas for product subscriptions. In other cases, these new users have been using an alternative design tool and could now afford software from Autodesk. Putting aside the …

Battle of the Bullshit part 3 – Beyond Bentley

Somebody at Autodesk really does seem to have it in for Bentley right now. I thought they were friends? Oh well, times change. Autodesk has launched a campaign to promote its BIM offerings for transportation projects and is promoting this via emails to existing customers, all of which is fair enough. It’s suggesting BIM is a better tool than traditional CAD for such projects. Another reasonable claim, so it’s appropriate for us to evaluate the arguments and examine the options. What did Autodesk decide to call its campaign? Beyond AutoCAD? Beyond CAD? To BIM and Beyond? None of the above. …

Shout out to Robert McNeel & Associates

Let’s start the rebirth of this blog on a positive note. I’d like to express my gratitude to Robert McNeel & Associates for what must surely be the most outstanding example of long-term customer service in the CAD industry. These days, McNeel is best known for the 3D modelling software Rhino. I have heard good things about this product, but have never used it. However, I am a long-term user of another McNeel product, DOSLib. This is an extensive set of functions that adds greatly to the functionality of AutoLISP. It all works very well and has saved me many hours …

Autodesk acquires Angry Birds developer Rovio

Autodesk announced today that it had welcomed Rovio Entertainment into the Autodesk fold. Following a US$2.6 billion acquisition, the publisher of mega hit video game Angry Birds is now Autodesk’s Mobile Entertainment division based in Espoo, Finland. “This is a tremendously exciting development for Autodesk going forward,” said Autodesk CEO Carl Bass. “Rovio is the world leader in mobile entertainment software,” he added, “so for Autodesk to have access to that market and that technology opens up a whole new world for us.” Bass was effusive about the synergistic benefits of the merger and the benefits it will bring to the …

Will Autodesk have to explain itself to the SEC?

The observant among you may have noticed that for many years, Autodesk’s free patches, service packs and updates haven’t added any new functionality. Bugs may get fixed, severe performance issues may be addressed, but design errors generally have to wait for the next release (at the earliest), and new features definitely don’t get added. The last time new functionality was added to AutoCAD in a free maintenance release was Release 13’s c4 update which shipped on 12 February 1996. (There was a public beta available some months earlier; I picked up a copy at Autodesk University 1995). That free update contained …

3DConnexion device support in AutoCAD

Do you have a 3DConnexion device (3D ‘mouse’) and use it in AutoCAD or AutoCAD-based products? What do you think of the way it works in the most recent releases of AutoCAD? From AutoCAD 2011 on, Autodesk provided built-in support for these devices. Has that made things better or worse than in earlier releases? If you’re having problems, exactly what are they and how does it affect your ability to work with AutoCAD in 3D? Is the 2012 support any better than 2011? How does AutoCAD’s support for these devices compare with that of other products?

Any Bricscad users out there?

I would be very interested to hear from any of you who have adopted Bricscad (either partially or fully replacing AutoCAD or AutoCAD LT in your organisation), or at least seriously investigated using the product. This post is aimed at users and CAD managers rather than third party developers, who I expect to cover in future posts. Why did you investigate changing over? How far have you gone? What are your experiences? What are the pros and cons? How is performance? Reliability? Bugs? Ease of use? Familiarity? Support and other aspects of customer service? Total cost of ownership? Are you …

Autodesk Subscription – it could be worse

I’m still looking for your questions about Autodesk Subscription and upgrade policies and pricing. No matter what you think about that, you have to admit that Autodesk’s current policies are less anti-customer than those inflicted on SolidWorks users. Disallowing bug fixes for non-subscription customers is reprehensible, no matter what kind of spin is put on it. Not only that, it’s clueless. So you’re annoyed at Autodesk for whatever reason and are looking for alternative software from a company that doesn’t mistreat its customers? You know not to even bother looking at SolidWorks, don’t you? Edit: more relevant links and customer …

CAD International interview on drcauto and other subjects

This morning I spoke with CAD International‘s Nigel Varley. Here is a paraphrased summary of the interview. SJ: When did CAD International buy the drcauto intellectual property rights? NV: About two weeks ago. SJ: You are currently helping drcauto customers with authorisation codes, is that correct? NV: Yes, masses of them. It’s taking up a lot of our peoples’ time. SJ: Are you charging for this service? NV: Not at present. SJ: Do you intend to charge for this service in the future? NV: Maybe. We may need to, both to pay for our time and to recoup our investment. …

More on drcauto, LT Toolkit and CAD International

Things have moved on since my first post on this subject in which I passed on the information that Leonard Liang (a former drcauto employee) could help with codes for LT Toolkit orphans. In recent developments In a comment in a WorldCAD Access post, Nigel Varley from Australian company CAD International stated that they had bought the intellectual property rights to the drcauto software, and that drcauto codes and software obtained from former employees are illegal. Another comment on the same post from former drcauto employee Kevin J Secomb lamented the demise of Gary D’Arcy’s dream and criticised CAD International …

Hope for Autodesk FM Desktop orphans

For those of us who have been following Autodesk for decades, it’s a familiar story. Autodesk buys a company or its technology, makes an Autodesk product out of it, and initially promotes it as the best thing since sliced bread. Autodesk subsequently ignores it to death, before finally killing it off and leaving customers in the lurch. Autodesk FM Desktop suffered this fate, and if you go looking for information about the product on the Autodesk site you’ll find only a few dregs left over from the days when this was a viable product. At least in this case Autodesk …

Go and snag a free Snagit, quick!

For the next few hours, you can get a free registered version of the screen capture software Snagit from TechSmith. It’s a couple of versions old and not supported on Vista, but nevertheless is well worthwhile. No, the Print Scrn key isn’t the same thing at all; Snagit is much, much more useful than that. Try it for yourself, you can thank me later. To get the freebie, first get a registration key by clicking here and then download your copy of Snagit 7.2.5 from here. Be quick, because this offer closes at 5 PM EST (9 PM GMT/UTC) today, …

Bartz the blogger

Autodesk’s Executive Chairman of the Board (who has one or two other little jobs, too) has made a Yahoo! blog post in which she promises to kick a donkey, or something. Yahoo! if of only tangential interest to me; I don’t particularly care if it thrives or if it dies. However, it’s good to see Carol communicating directly in this way, and it’s good to see her emphasise the importance of looking after the customer, placing emphasis on efficiency over innovation for innovation’s sake, and promising to do better at listening. Welcome to the blogsphere, Carol.

Leech marketing by IMSI – Part 2 – A/CAD

The IMSI free CAD product that it is putting up against AutoCAD LT has a very interesting name: A/CAD LT*. Does A/CAD sound familiar to anyone? I vaguely seem to remember some other CAD product with a very similar name. Hmm, let me think, it has a main program file called acad.exe and many other support files called acad.something, it has had its name abbreviated to ACAD by its users for decades… No, sorry, the name somehow eludes me. I’m not a trademark lawyer (or any other sort), but here’s what I can tell from a quick glance at the …

Leech marketing by IMSI – Part 1 – AU

A while back, I received an email from IMSI, makers of TurboCAD. The information I gained from that email is now public knowledge thanks to an advertisement in AUGI World and other exposure, so I guess I can let you all in on it. Here it is: Everyone knows AutoCAD is a fixture in our industry. But is AutoCAD LT? When is the last time AutoCAD LT has really been pushed? And how about working with Google SketchUp? Doesn’t seem like Autodesk is too keen on that. Please join us for a special FIRST LOOK of a new CAD application …

Why I won’t buy another Canon all-in-one printer

Last year, I bought a Canon MP830 printer/scanner/copier/fax/tea maker/whatever for my home office. I chose this particular device because it had all the features I was after, including CD printing, duplex printing, printing to the edge of the sheet, decent photo printing quality, and great document handling including automatic dual-sided copying. It also had theoretical high speed operation and ink economy with 5 separate tanks. It also looked like a sturdy piece of kit that wasn’t going to wobble all over the place in use, and which might stand a chance of lasting a long time. It was at the …