Target Archives - cad nauseam

Apple, Autodesk, Customer Service, Polls

Trusting Autodesk – poll results

By Steve Johnson 4 May 2012, 10:54 am 4 May 2012 itemprop="discussionURL"3

I have closed the polls asking if you trusted various companies to do the right thing by their customers. Here is a summary of the results, showing the percentage of “Yes” votes for each company. The most trusted company is at the top, the least trusted is at the bottom. Honda 69% Amazon 65% Target 52% Bricsys 43% Apple 36% Autodesk 23% Remember, this is not a scientific poll and as with all polls and surveys there will be some self-selection bias. Does anyone find anything about the above results surprising?

Apple, Autodesk, Cloud, Comments, Polls

Why don’t you trust Autodesk?

By Steve Johnson 13 February 2012, 11:37 am 13 February 2012 itemprop="discussionURL"27

As I mentioned earlier, any company that wants to move its customers to the Cloud is going to need the trust of those customers. Three months ago, I started a poll to try to get some measure of how trustworthy you consider Autodesk to be, in terms of doing the right thing by its customers. The results of that poll look pretty awful for Autodesk. Right from the start, the distrusters have outnumbered the trusters by three to one, with the current results showing an overwhelming majority of respondents (77%) not trusting Autodesk. Why? What has Autodesk done in the …