Tag: <span>Customer Service</span>

Tag: Customer Service

Autodesk, Autodesk University, Customer Service, Web Stuff

Some Autodesk web stuff now coming back on line

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Right now, the Autodesk Subscription site is back up, although some people are experiencing problems. As an Aussie, I approve of the new Subscription slogan that starts with “No Worries”, even if it’s not yet accurate. Product Activation is requesting a logon, but I haven’t gone any further than that, so it may or may not be working. The Autodesk Discussion Groups are up and down by the minute. Links that once led directly to categories (e.g. AutoCAD) currently lead to pages with sub-category headings, but no links. The discussion groups themselves, while they’re up, have a new, much more …

Autodesk, Autodesk University, Customer Service, Web Stuff

Lots of Autodesk web stuff broken right now

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Autodesk is in the middle of a big site overhaul at the moment, with many services unavailable. For example, attempting to log into Subscription Support gives me this: The Subscription Center is currently undergoing maintenance. You will not be able to access the Subscription Center during this time. Support Request is also undergoing maintenance. Currently, you are not be able to submit, view or manage settings for your Support Requests. The Subscription Center and Support Request will become available at the date and time shown in the chart below. Time Zone/Country Date Time GMT Tuesday, September 23, 2008 5.00 am …

AutoCAD, Autodesk, Customer Service, Rant

Totally abysmal customer service from Autodesk

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I’ve been dealing with Autodesk in various ways for 23 years and have had a variety of experiences as a result; some good, some bad. The provision of the license codes needed to keep AutoCAD running has historically been pretty good. No longer. I’m currently going through the worst Autodesk customer service experience in my career. I’ve been trying for many weeks to obtain a few codes, without success. I’ll spare you the details for the time being to give Autodesk one last chance to come good. For now I’ll just say that a combination of restrictive policies, inflexibility in …

Customer Service, Rant

Customer Service 3 – On Hold

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What’s the longest you’ve waited on hold? I broke my own personal best last week when I rang my bank. I phoned up, went through the menu system, typed in my account number and was advised that there could be “some delays” due to “technical difficulties”. I left the phone on speaker and went about my other business. I did some actual work, prepared the evening meal ingredients, made sure my kids had showers and music practice, greeted my wife as she returned home, cooked the evening meal, served it, ate it, cleaned up, did some more work, and after …

AU2006, Autodesk University, Customer Service, Fun

Customer Service 2 – Don McMillan

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My last customer service story was about McDonald’s. This one is about Donald Mc., but there the similarity ends. After I returned from Autodesk University 2006, I decided to buy a DVD from the comedian that Autodesk put on before the Blue Man Group, Don McMillan. As you’re reading a CAD blog, you are probably geeky enough to appreciate this man’s funny engineeroid slant on life. The likelihood is actually 93.6%. (Did you know that 74.7% of statistics quoted on the Internet are made up?) I wanted to show my wife this funny guy and re-live some of the moments …

Customer Service, Fun, Rant

Customer Service 1 – McDonald’s

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I have a few customer service stories to share. Most are about bad service, but one is about very good service indeed. This isn’t that story. It’s a rant, but it’s true, and it is offered here for your amusement. A couple of years ago I took my eldest daughter L to a school friend’s party at a local fast food outlet. (It’s McDonald’s Melville, actually. I see no need to protect the guilty). As second daughter E would have been left out, I took her too. They could play on the playground together. L was being fed at the …