Advertising, ethics and editorial freedom

In a recent blog post, Roopinder Tara included this throw-away comment: Pure bloggers don’t do advertising, so no worry about advertising pressure — the secret and unstated fear of us all in the trade press. I respect Roopinder, but this kind of “pure blogger” label irritates me. I have an ad on my blog for geeky T-shirts, so I’m an impure blogger? Somebody please explain the reasoning behind that distinction, because I don’t understand it. Even if I accepted (say) Autodesk advertising, the idea that it would have any influence on what I choose to write is ridiculous. Yet I …

Customer Service 3 – On Hold

What’s the longest you’ve waited on hold? I broke my own personal best last week when I rang my bank. I phoned up, went through the menu system, typed in my account number and was advised that there could be “some delays” due to “technical difficulties”. I left the phone on speaker and went about my other business. I did some actual work, prepared the evening meal ingredients, made sure my kids had showers and music practice, greeted my wife as she returned home, cooked the evening meal, served it, ate it, cleaned up, did some more work, and after …

Customer Service 1 – McDonald’s

I have a few customer service stories to share. Most are about bad service, but one is about very good service indeed. This isn’t that story. It’s a rant, but it’s true, and it is offered here for your amusement. A couple of years ago I took my eldest daughter L to a school friend’s party at a local fast food outlet. (It’s McDonald’s Melville, actually. I see no need to protect the guilty). As second daughter E would have been left out, I took her too. They could play on the playground together. L was being fed at the …