One of the multiple reasons Autodesk has failed to win over the masses to its Cloudy CAD vision is fear of unreliability. Anything that relies on using somebody else’s computer over the Internet adds potential points of failure to those already there on a standalone desktop system. These additional vulnerabilities include:
- Your browser or thin client software fails
- Your modem, cabling or other Internet connectivity hardware fails
- Your Internet service provider has an outage
- Malware or DDOS attacks on your domain or service
- Governmental Internet service interference
- Internet connectivity infrastructure failure
- Malware or DDOS attacks on vendor domain or service
- Cloud vendor infrastructure disaster
- Cloud-based CAD software down for maintenance
I voiced my concerns about this in 2011, but technology has moved on since then and surely things are running as smooth as can be these days, right? Most computer users use Cloud services for backing up, sharing files, etc. and that seems pretty reliable, surely? How’s it going for Autodesk? Let’s ignore potential failures at your end and in the middle and confine ourselves to service reliability at the vendor end.
Autodesk kindly provides a health check site with a History option that allows you to look back in time in fortnightly steps to see how things have been going. At the time of writing, there are 25 full 14-day pages you can examine. Want to take a guess at how many of those pages show no problems?
That’s right, 92% of the last 25 fortnights have had at least one time where at least one Autodesk CAD Cloud service has been down or degraded. The most recent clean fortnight was in June last year. Most of the pages show multiple failures, such as this:
Some of those failures have exceeded an entire working day. How do you fancy that when you have a tight deadline to meet?