Death to robo-responses!

The responses to Carol Bartz’s blog post are an interesting read, and not just because of the astonishing amount of attention being paid to her language. One person pointed out how irritating it was to be “helped” by Yahoo’s dumb automated “support” system: I have never – repeat, NEVER – had a human response to ANY email or form-submitted help request that I’ve sent to Yahoo! NEVER! All my experience of communicating with Yahoo! customer ’support’ is characterised by exchanges such as: Me: Hi, I need help with Messenger on the Mac Y!: Thankyou for contacting customer support. Here are …