Autodesk, Cloud, Customer Service, Fail, Thoughts, Writing The Cloud Broke – a poem By Steve Johnson 1 March 2017, 7:49 pm 1 March 2017 Autodesk, Bad poetry, Cloud, Cloud failure, Fail, Told you so The cloud broke And teardrops fell On the desks Of those who fell For the lure Of a cloudy hell. The landlord laughs To see such fun Collects his rent From web he spun He still gets paid When things don’t run. I said t’would be It’s come to pass Surprised? Not me With or without Bass Autodesk’s cloud Can kiss this SaaS. Related Carl cashing in his chips Chat to Autodesk about being pushed onto rental 6 Comments jmaeding 2 March 2017 at 12:46 am 6 months ago don’t quit your day job! kidding, I could never compose such wit. I have to ask though, did anyone care much (the outage, not your poem)? How long was this for? I see some serious items in the list, but also wonder if the handling on cloud downtime is proportional to the products involved. There are no major products that run SAAS – autocad, revit, 3dsmax, maya, infraworks, navisworks… – so there is no real test of if adesk could make them reliable (assuming they could run SAAS in the first place without full virtual desktop). Does the fusion 360 gang get all uppish if they can’t collab on something, or are they so enamored that they say “its been so good to us it deserves a rest for a few hours”? jmaeding 2 March 2017 at 12:55 am 6 months ago I see, several hours for the timeframe. I don’t use any of those with red x so I think Autodesk handled this beautifully! Just never make a critical product cloud based and it all works, what’s the problem? Steve Johnson 2 March 2017 at 1:19 am 6 months ago Fusion 360 is Autodesk’s cloud poster child. It will be interesting to see the reactions of those using it in production. Robin Capper 6 March 2017 at 4:42 am 6 months ago ‘The cloud’ didn’t fail, a server center failed. It could/should have easily fallen back to other server centers in other locations. What really failed was a cloud infrastructure design without zone or geo redundancy and that is pretty poor. Steve Johnson 6 March 2017 at 10:11 am 6 months ago Coulda/shoulda/woulda doesn’t count. The infrastructure Autodesk chose to use failed. From a customer point of view, the cloud broke. jmaeding 7 March 2017 at 1:39 am 6 months ago Robin, Isn’t that like saying the chain did not fail, just one link of it? I would have thought the term “server center” is exactly what the cloud is. I would almost claim the term cloud was chosen rather than “offsite servers” so non-computer people would not worry about what it is, as cloud is about as non-descriptive as it gets. Leave a Reply Cancel reply Your email address will not be published. Required fields are marked *Comment Name * Email * Website Notify me of follow-up comments by email. Notify me of new posts by email.