Tag: <span>Customer Focus</span>

Tag: Customer Focus

Autodesk, BricsCAD, Bricsys, Bug, Customer Service, Customisation, Development, LISP, Win

BricsCAD startup LISP bug fixed

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In my previous post I have a real problem with BricsCAD, I related my then-latest interaction with the Bricsys support system: Steve Johnson 05-12-2016 05:30 UTC I don’t know if this is a BricsCAD problem or a DOSLib one, so I am reporting it to both Bricsys and Dale at McNeel. I’m also not sure if this was happening in earlier versions. If I load DOSLib during an S::STARTUP call and then use the (dos_msgbox) function later in that call, this fails the first time round because BricsCAD things the function is not defined. Opening a second drawing results in …

BricsCAD, Bricsys, Bug, CAD Management, Customer Service, Win

I have a real problem with BricsCAD

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To be precise, I have a real problem with writing  about BricsCAD. I’ve written some pretty complimentary things about BricsCAD lately. In the interests of balance, I’ve been intending to write about some of the issues people can expect to deal with when moving from AutoCAD to BricsCAD. Such issues certainly exist. The problem I have with that is that the issues keep going away! Here’s how it usually goes. I find a problem in BricsCAD. I submit a support request. Within hours, I get a meaningful response from a person who understands the issue. Within days, I’m informed it’s …

Autodesk, Comments, Customer Service, Nostalgia, Polls

How good is Autodesk’s customer focus?

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Autodesk has grown and prospered by always, as much as possible, placing the customer’s needs foremost. John Walker, 1990, The Autodesk File That was the dominant philosophy back in Autodesk’s ancient history, to the benefit of all. However, is that still the case today? I’m not going to offer an view one way or the other in this post. Instead, I will leave it open to the floor. Good or bad, please comment below using specific examples if you can. If you’re short of time, you can still use the poll on the right to express your opinion.