Autodesk Senior Vice President tells it like it is

I didn’t expect to see any comment about the policy of denying bug fixes to some customers from any Autodesk high-ups, but I was mistaken.

Here’s a quote on just this subject from Autodesk Senior Vice President1, Buzz Kross:

It’s just bad business. Why would you not want to take care of your customers? I would never do that. Come on, we all make mistakes. All software has bugs and as a developer, I have an obligation to provide fixes to all my paying customers, whether they are on subscription or not. Customers on subscription have the advantage of getting access to new stuff. That’s fine. But denying them access to bug fixes is just not right.

Buzz Kross, Senior Vice President, Autodesk1
9 April 2010

Photo: Autodesk

It’s not often I so completely agree with an Autodesk executive1, but I can find no fault in his logic. Thank you, Buzz.

1. Although Buzz is still listed as a SVP in some Autodesk online materials, he’s no longer with the company.

Autodesk confirms its own unconscionable conduct

It took several attempts over a period of months and was like pulling teeth, but Autodesk has now confirmed that it is deliberately withholding bug fixes from some of its customers. Autodesk has taken customers’ money and in return has provided defective software (OK, that happens). It has fixed some of those defects (that happens too, sometimes). But it’s limiting distribution of those fixes to those prepared to pay Autodesk further (that has never happened before). Just let that sink in. Autodesk broke stuff you paid for, could easily fix it, but won’t do so unless you pay more. If …