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Autodesk, Autodesk University, Customer Service, Web Stuff

Lots of Autodesk web stuff broken right now

By Steve Johnson 22 September 2008, 12:38 pm 22 September 2008 itemprop="discussionURL"5

Autodesk is in the middle of a big site overhaul at the moment, with many services unavailable. For example, attempting to log into Subscription Support gives me this: The Subscription Center is currently undergoing maintenance. You will not be able to access the Subscription Center during this time. Support Request is also undergoing maintenance. Currently, you are not be able to submit, view or manage settings for your Support Requests. The Subscription Center and Support Request will become available at the date and time shown in the chart below. Time Zone/Country Date Time GMT Tuesday, September 23, 2008 5.00 am …

AutoCAD, Autodesk, Polls

How long should the AutoCAD release cycle be?

By Steve Johnson 30 July 2008, 11:43 am 30 July 2008 itemprop="discussionURL"1

I’ve just added a poll asking this question. Actually, the poll question is rather longer than that, because I want to make it as unambiguous as possible. Other polls I’ve seen on this subject, including ones by Autodesk and Cadalyst, have always left room for speculation about what a given answer would actually mean. Sometimes, the question has been so ambiguous that the results have been completely meaningless. I’ve tried hard to avoid that, and if that means the question is rather long, so be it. In my poll, you’re being asked to consider a scenario where over a long period …

AutoCAD, Autodesk, Customer Service, Rant

Totally abysmal customer service from Autodesk

By Steve Johnson 25 June 2008, 11:59 am 25 June 2008 itemprop="discussionURL"1

I’ve been dealing with Autodesk in various ways for 23 years and have had a variety of experiences as a result; some good, some bad. The provision of the license codes needed to keep AutoCAD running has historically been pretty good. No longer. I’m currently going through the worst Autodesk customer service experience in my career. I’ve been trying for many weeks to obtain a few codes, without success. I’ll spare you the details for the time being to give Autodesk one last chance to come good. For now I’ll just say that a combination of restrictive policies, inflexibility in …