AutoCAD 2011’s new Help system – what do you think?

With all this talk of clouds in the air, it is interesting to note that Autodesk has moved AutoCAD’s Help system to a browser-based format, with online access as the default. So, how has Autodesk done with this first dipping of its toes into the cloudy waters with its primary mainstream product? I’ve already had a couple of unsolicited comments on the subject, and I’d like to hear from you. How do you rate the following, compared with previous releases? Performance (online) Performance (offline) Search results Content completeness and accuracy Ease of manual browsing Efficiency of user interface Concept of …

Pin the name on the product and win a prize!

This post is announcing a real competition with a real prize (well, nearly real). The prize will be the album uniVers by my favourite Australian band, Voyager. This will be provided to the winner in the form of a virtual download card which will be emailed to the winner, providing legal access to 320 kbps mp3 files of all the album tracks. In my previous post, I stated that Autodesk’s 25 March product launch is for AutoCAD 2011 (and other products that I’m not that interested in). I just want to make it clear that that’s a guess and not …

Why don’t you use the current release?

While a lot of you are running one of Autodesk’s current-model products, there will be a very large portion of you that are using something older. This post is addressed to the latter group. Even if you’re on Subscription and have the current release available, but have chosen to keep running an older release, this question is still addressed to you. In fact, even if you’re now using the current release but have avoided installing some releases in the past, so at some stage you didn’t use the current release, I’d still be interested to hear your answer to this …

Can you work without a command line?

On the Project Butterfly blog, a recent poll gave these choices: I can’t work without the command line I think it’s time for a new way to draw without the command line In a follow-up post, the observation was made that “We thought that only a few people would work without a command line, but the results were refreshing.” Apparently, only 66% of respondents selected the first of the available options. To this I respond, “Beware the trap of the biased sample”. The poll asked people who are largely users of a product that involves drawing without a command line …

Autodesk Subscription support – how is it?

I’d like to hear your experiences with the support that is part of the Autodesk Subscription package. My own experiences have been mixed, but I’d like to hear from you rather than push any particular barrow. Have you used it? Good, bad, indifferent, all of the above? Is it timely, efficient, knowledgeable, clearly communicated? Please add your comments!

Comment censorship

I want your views on how much control I should exert over the comments that people make here. I’ve been led to thinking about this by a couple of things. Mostly by the occasion of the first troll comment on this blog, and to a lesser extent by Shaan Hurley turning off comments on posts older than three months on his Between The Lines blog. (I am not complaining about this; it’s Shaan’s justifiable reaction to mass spam attacks and it has nothing to do with censorship. There are some Autodesk blogs that don’t allow comments at all, which may …

How will you react to Autodesk’s new upgrade pricing?

As I reported early last year, Autodesk is going to discourage you from paying for upgrades as and when you see fit. It is doing this by charging you 50% of the cost of a full license to upgrade from the previous release. The same 50% cost will apply if you crossgrade [edit: crossgrade from an non-current release, that is] (say if you move from AutoCAD to a vertical). If your product is more than three releases old, you can’t upgrade. This change takes effect from 16 March 2010. There were some discounted upgrade offers to get you signed over …

Does your AutoCAD get its wrods worng?

A problem I’ve seen affecting keyboard users (particularly fast ones) in recent AutoCADs (since 2006) is that the characters entered into the command line are not always the ones you typed. Or rather, they are the ones you typed, just not in the right order. In particular, I’ve seen the first couple of characters get messed up, so you might get ILNE instead of LINE. In addition to the annoyance factor, this is something of a productivity killer. Has this happened to you? If so, please comment. Any comment is welcome, but it would be great if you could provide the …

These messages are brought to you by AutoCAD

Over the past few releases, and particularly in AutoCAD 2009 and 2010, I have noticed an increase in the number of information notices (bubbles, warnings, task dialogs, Communication Center notices, etc.) being displayed. Shaan Hurley has pointed out that 2010 Update 1 introduces a balloon notification that periodically makes you aware of how much time remains before your subscription expires. Is this a good thing? There’s a poll on the right that asks a specific question about the default state of AutoCAD 2009 and 2010, but I’d also like to see some comments on this. What do you think of …

AUGI Special Election – Candidates

There are four candidates for two positions on the AUGI Board of Directors. The voting page is now open, although it will not go active until voting commences on 29 June. The candidates are (in alphabetical order): Mark Kiker – Current AUGI President, runs the CADDManager Blog, one of the candidates in the failed election of 2008. Will remain President until end of 2009, regardless of this election result. Kenneth Leary – Prominent contributor on the AUGI Forums (as Augi Doggie), AUGI Training Program Coordinator and AUGI General Survey Manager, runs the autocad power user blog. Marv Muston – Former …

Gravatars – how to get a picture next to your comment

After some recent site maintenance here, you may have noticed that the comments look a bit different, and that some people’s comments have a little picture next to them. This little picture is called a gravatar (globally recognised avatar), and you can have one too. Once you set it up, you will find that it works in all sorts of places, not just this blog. Here’s how to do it: Visit gravatar.com and pick a sign up link. Provide a valid email address; the same one you provide when adding comments to blogs. I have not received any spam as …

Why do you think Autodesk isn’t listening?

I frequently see people remark that Autodesk doesn’t listen to its customers. I’ve made that remark myself in relation to certain specific items, most recently the botched discussion group update. Of the six Rate Autodesk polls, the Listening to its customers poll shows easily the biggest bias towards the wrong end of the graph. Now I happen to know that Autodesk goes to some lengths to find out what its customers are thinking (more on that later), but still this feeling of being ignored persists among its customers. Why is this so? Why do so many of you hold this …

(Don’t) Ask Autodesk a question

If you had a real live Autodesk development person standing in front of you right now (an AutoCAD Product Manager, for example) and were allowed to ask one question, what would it be? Please add a comment here with your question. I would ask that you keep your question civil and reasonably concise (one or two sentences), and bear in mind that the development person in front of you isn’t going to have a useful answer to policy questions about pricing, license agreements, customer service and so on. Other than that, anything goes, so let’s have ’em. I can’t promise …

AutoCAD 2009 – Do you use the menu bar?

You may have noticed that I’ve added a poll to find out if the AutoCAD 2009 users among you are using the menu bar (i.e. MENUBAR = 1). I’m also interested in hearing your comments about your usage and the reasons behind it. If your menu bar turned on, why? Do you use it all the time or do you just need it for those less-frequently-used commands that you don’t have handy at your fingertips, on toolbars, palettes or the Ribbon? Do you need it because your own custom routines are on menus, or third-party commands? Does the vertical AutoCAD variant …

I haven’t seen AutoCAD 2010…

…yet. That means I’m free to speculate about it in public. There have already been a few hints dropped here and there. Stronger 3D, parametric 3D? Does that just mean adding the missing 3rd dimension to dynamic blocks, or more? What else? If you’re in the right spot at the right time at Autodesk University, you will probably find out a lot more. In the meantime, I’d be interested to hear your speculation about what’s going to be in 2010, and find out what you’d like to be in it. Also, what don’t you want to see? Please add your …

AutoCAD 2009 – Why do you hate the Ribbon?

Judging from the results of the Ribbon usage poll (and the usual poll caveats apply), you are turning off AutoCAD 2009’s Ribbon in droves. I’m surprised. I thought there would be a significant minority of 2009 users who turned it off, but it looks I was wrong and it’s a large majority. The non-Ribbon numbers have hovered around the two-thirds mark right from the start and have now settled above the 70% mark. If nothing else, this validates Autodesk’s decision to make the Ribbon optional and keep all the old user interface elements. Now I’m curious about the reasons. Why …

The Ribbon Man interview – fluff?

Looking at the comments, it seems not everyone is happy with the Matt Stein interview. If so, I’m sorry you feel that way about the piece. In my own defence, I would point out the following: I like to think my work at Cadalyst represents a balanced viewpoint. I pride myself on being fair. Whether Autodesk deserves praise or criticism for something, I provide it. But an interview isn’t really the place to do that. An interview is supposed to be an opportunity for the interviewee to say things, not a platform for the interviewer’s opinions. My job as an …

Blog comments are now turned on

I’m new at this blog stuff, and I got something wrong in the settings. This meant you were allowed to comment as long as you were a registered user, but as I was the only registered user and there was no way of making yourself into a registered user, commenting was effectively impossible. This is now fixed, so feel free to comment away.