Autodesk not listening? The response, part 1.

While attending the AutoCAD 2010 launch today, I took the opportunity to interview three Autodesk people: Eric Stover, Jon Page and Shaan Hurley. I raised the issue of Autodesk being seen as not listening to its customers, and was given a very comprehensive response. Here is the first of two parts of that interview. YouTube link. Disclosure: Transport, accommodation and some meals were provided by Autodesk.

Why do you think Autodesk isn’t listening?

I frequently see people remark that Autodesk doesn’t listen to its customers. I’ve made that remark myself in relation to certain specific items, most recently the botched discussion group update. Of the six Rate Autodesk polls, the Listening to its customers poll shows easily the biggest bias towards the wrong end of the graph. Now I happen to know that Autodesk goes to some lengths to find out what its customers are thinking (more on that later), but still this feeling of being ignored persists among its customers. Why is this so? Why do so many of you hold this …

(Don’t) Ask Autodesk a question

If you had a real live Autodesk development person standing in front of you right now (an AutoCAD Product Manager, for example) and were allowed to ask one question, what would it be? Please add a comment here with your question. I would ask that you keep your question civil and reasonably concise (one or two sentences), and bear in mind that the development person in front of you isn’t going to have a useful answer to policy questions about pricing, license agreements, customer service and so on. Other than that, anything goes, so let’s have ’em. I can’t promise …

Adding Heidi

Although I want to keep my list of links reasonably compact, it should not have taken until now to add the AutoCAD Insider blog of Autodesk’s Heidi Hewett to the list. Heidi’s idea of going through the AutoCAD alphabet is a great one, and I wish I had thought of it. blog nauseam has been light on for AutoCAD tips and information lately. Although that’s going to change for the better soon, there’s plenty of that kind of stuff on Heidi’s blog to keep you amused in the meantime. It’s useful stuff for all AutoCAD users, explained well. Oh, and …

Has Carol left the building?

We all know Carol Bartz has taken on the challenge of leading Yahoo!, but does that mean she’s no longer with Autodesk? I would have thought she would have had her hands more than full with her new job, but I haven’t seen any mention of her giving up her Autodesk position as Executive Chairman of the Board. The Autodesk web site still has her listed in that position, so I guess she’s still there. She’s on various other boards and councils too, so maybe she’s sticking around at Autodesk long-term?

How well cooked is the average major new AutoCAD feature these days?

I’ve now closed the poll that asks this question, and the results show a typical bell-curve shape with the peak clearly on “Half-baked”. There is a slight bias to the bottom end, but not a significant one. This result doesn’t surprise me, as I’ve seen and heard a lot of user comments to that effect, and I’ve made such comments myself.  I’m not saying that this poll is definitive proof of anything, but it sits pretty well with my perception of what AutoCAD users generally think. Now I’d like you to consider a related question. If we accept for the …

Leech marketing by IMSI – Part 2 – A/CAD

The IMSI free CAD product that it is putting up against AutoCAD LT has a very interesting name: A/CAD LT*. Does A/CAD sound familiar to anyone? I vaguely seem to remember some other CAD product with a very similar name. Hmm, let me think, it has a main program file called acad.exe and many other support files called acad.something, it has had its name abbreviated to ACAD by its users for decades… No, sorry, the name somehow eludes me. I’m not a trademark lawyer (or any other sort), but here’s what I can tell from a quick glance at the …

Leech marketing by IMSI – Part 1 – AU

A while back, I received an email from IMSI, makers of TurboCAD. The information I gained from that email is now public knowledge thanks to an advertisement in AUGI World and other exposure, so I guess I can let you all in on it. Here it is: Everyone knows AutoCAD is a fixture in our industry. But is AutoCAD LT? When is the last time AutoCAD LT has really been pushed? And how about working with Google SketchUp? Doesn’t seem like Autodesk is too keen on that. Please join us for a special FIRST LOOK of a new CAD application …

What a crock!

Just when I thought it wasn’t possible for my Autodesk discussion group experience to get any worse, it has. Much worse. I stated before that in the 15 November update, some Einstein decided it would be fun to copy my private work email address over the top of my public user ID, automatically making it visible to all and sundry in many places. I should note at this point that publishing somebody’s email address without consent is illegal in some locations, including here in Australia. So to the best of my knowledge (not that I’m a lawyer), Autodesk is not …

Autodesk discussion group maintenance failure

I must admit that I wasn’t really expecting the November 15 Autodesk discussion group maintenance effort to come up with the goods and make everything all better again. However, it appears that even my lowly expectations were nothing but naive optimism. Here are the changes I see: The old messages and Plain Text new messages that had their paragraphs stripped out have had them returned. This is the end of the good news, as far as I can tell. If you only ever like reading positive things, particularly about Autodesk, I suggest you stop reading now. Rich Text messages have had …

Autodesk discussion group maintenance this weekend

According to a notice on the Autodesk discussion groups, they will be down for maintenance for a while this wekend. The scheduled downtime period (in terms of GMT/UTC) is 7 AM Saturday, 15 November 2008 to 5 AM Sunday, 16 November 2008. Fingers crossed for some big improvements, they are desperately overdue!

Autodesk discussion groups – signs of life?

After an extraordinarily long period of total silence about the dreadful state of the appallingly-updated Autodesk discussion groups, it seems that the sleeping monster has raised an eyelid. Although it unfortunately indicates that Autodesk intends to try to patch up the new system rather than throwing it away, there is now a “sticky” post at the top of each forum containing the following text: Your continued patience is appreciated as we work to resolve the discussion group issues you have been reporting. We understand the impact these issues have on your productivity, and want to assure you we are continuing …

Rate Autodesk, vote once

I’ve added some new polls that ask you to rate Autodesk in five specific areas. I’ve seen some criticism of Autodesk in these and other areas, but that doesn’t mean the criticism is valid. I’d like to know what you think. Please be fair, and base your votes on your own experiences. If you have suggestions for similar polls, add a comment. I have closed several other polls, and will be discussing the results later. Poll abuse On the subject of polls, I have noticed that more than one person has been voting multiple times. While this is technically possible …

Ways in which the crash could be good for Autodesk

No, I don’t mean the sort of crash where AutoCAD stops working. The current financial crisis, I mean. I must preface these comments with a disclaimer. I have no qualifications in finance and make no claim of financial expertise. These are purely a layman’s thoughts. Don’t buy or sell stock based on what I have to say here. Toss a coin instead. So, what on earth am I thinking? I’m thinking that although Autodesk (along with most other companies) will undoubtedly suffer greatly from the coming economic conditions, it’s not all dark cloud. Here are some potential silver linings. Autodesk …

The Autodesk discussion groups are awful

Yes, the Autodesk discussion groups are still awful. In other breaking news, the Pacific Ocean continues to be wet. I seldom visit them any more, but I just hopped on to the Autodesk discussion groups to see what progress had been made in fixing the many problems that have been pointed out here, on the groups themselves, in official problem reports, and elsewhere. Little or none, it seems. Search? There are still apparently only 188 uses of the word “autocad” in the tens of thousands of posts in the AutoCAD groups, ever. Editor? It not only still vacuums, when I …

My autodesk.com site survey experience

I just tried out the new discussion groups to see if anything has been fixed. After entering my password (yet again), instead of placing me back in the discussion groups with my 100-topics-per-page settings, I was transported to the main Autodesk page and given the chance to provide feedback. I was informed that a new browser window would be opened, and then… nothing. I waited a while, but still nothing. Or so it seemed. Actually, the new browser window appeared behind my existing browser window, so I found it eventually. I clicked on it, it opened another, bigger window and …

50 years of LISP

It is difficult to find an exact date for LISP’s birthday. It wasn’t so much born in an instant as it was gradually dragged out of the primordial slime during the heady days of late 50s computer research. What is known is that John McCarthy, LISP’s “father”, published a report in October 1958 about his new programming language aimed at providing artificial intelligence capabilities on the IBM 704 mainframe computer. That report, one of a series, was the first one to use the name LISP. OOPSLA, a major annual conference on object-oriented programming, has decided to celebrate LISP’s 50th birthday …

Slight improvement in discussion group search

While almost all of the problems with the Autodesk discussion groups remain, there are some signs of movement in one area at least. The search facility, which until recently refused to find anything from before the update, now finds some earlier posts. It would appear that some kind of search index is very slowly being built, but it’s a long way short of being finished. For example, if I do the standard default search for “autocad” in all the AutoCAD groups, there are 83 found in the last 90 days. This seems plausible, but I don’t trust it. Changing the time option …

AutoCAD performance and productivity

I have closed the performance and productivity polls as described in my posts here and here, and the results can be seen in the Polls Archive. As with most of the other polls I’ve run here, the distribution of votes has not changed greatly after the first few days. It is clear from the very different voting patterns in the two polls that blog nauseam readers are smart enough understand the difference between the two questions. The performance poll has a very clear skew to the “slower” side. This supports the empirical evidence I’ve seen elsewhere that people perceive AutoCAD as getting slower. This is …

The John Walker interview, and other observations

I have been thoroughly enjoying Kean Walmsley’s interview of Autodesk co-founder John Walker, which he has now finished. Kean’s link to part 4 is currently broken (edit: now fixed) and that broken link has been picked up by others (edit: also fixed in Between The Lines), so here are the correct links: Part 1, Part 2, Part 3 and Part 4. One of the best things about the interview is that it contains some frank criticism of Autodesk (and Microsoft, for that matter). On an Autodesk blog. Think about that. OK, it may be criticism of some stuff that is …