Author: <span>Steve Johnson</span>
Autodesk, Customer Service, Other Autodesk Products, Other Blogs

Revolt of the Revit Ribbon Renegades

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I hesitate to cover this subject because my understanding of Revit is very close to nil. I’m going to cover it anyway, because it relates to the Does Autodesk Listen? theme that I’ve discussed here in the past. Revit 2010 has appeared with a Ribbon interface, and many users don’t like it. Some well-known Revit users, including bloggers, former Autodesk employees and Revit founders, have railed against the new release. Autodesk has been accused of ignoring long-standing wishlists and pre-release feedback. Autodesk has (it is said) wasted precious development resources by introducing a badly-designed and poorly-performing pretty new face at …

AutoCAD 2010, Autodesk, Interoperability, Other Autodesk Products, Raster Design

Network/standalone clash is confined to Raster Design

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Autodesk has been in touch to confirm that the failure to allow a mixed network/standalone environment is confined to Raster Design. I haven’t yet tested this myself, but I’ve been told unequivocally that you can mix standalone and network license models for the major products. Here is the official Autodesk response to the issue: We are very aware of the issue currently relating to the co-existence of an AutoCAD SLM (stand-alone license) and AutoCAD Raster Design NLM (network license) configuration. This was not an intentional “change of licensing policy” as expressed in some blog posts this week, but an unfortunate …

AutoCAD, AutoCAD 2000, AutoCAD 2007, AutoCAD 2008, AutoCAD 2009, AutoCAD 2010, Bug, Interoperability, Tip

AutoCAD’s magic vanishing attachments

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There are now quite a few file types that you can attach to an AutoCAD drawing as a reference, in the same way that you can attach other drawings as xrefs. We’ve been able to attach other drawings since Release 11 (1990) and images since Release 14 (1997), but every release since 2007 has introduced a new kind of attachment. In AutoCAD 2010, you can now also attach PDFs, MicroStation DGNs (v7 and v8), DWF and DWFx files. But should you? Maybe not. It depends who is going to use those drawings after you. If you know for certain that …

AutoCAD, AutoCAD 2010, Customer Service, Interoperability, Other Autodesk Products, Raster Design

Autodesk plans to fix Raster Design licensing SNAFU

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I have been in touch with various people at Autodesk about Raster Design 2010’s failure to work in a mixed standalone/network environment. These people have all been suitably apologetic, they assure me it wasn’t a deliberate move on Autodesk’s part, and that moves are afoot to provide a solution fairly soon. For example: Our intention was never to cause such inconvenience for our Raster customers with the licensing change. We are currently working on a solution and hope to have more information in the coming weeks. And: …we are very aware of the issue currently relating to the co-existence of …

Autodesk, Legal, Other Blogs, Polls

Should you read software license agreements?

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Evan Yares has raised an interesting point about the insolvency clause in Autodesk’s End User License Agreement. Please read the whole thing, but the gist is that there’s a clause where if you get into financial difficulties, Autodesk will do its bit to help you out in times of trouble by taking away your software licenses. This clause extends as far as making an arrangement with your creditors, which is a common enough phrase but can mean several things and isn’t defined within the agreement. So, if your cash flow is a bit tight and you have to ask your phone …

AutoCAD 2010, Customer Service, Interoperability, Other Autodesk Products, Rant, Raster Design

Autodesk messes up Raster Design 2010 licensing

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I was horrified to learn (in this Autodesk Discussion Group thread) that Autodesk has changed the rules as far as the way Raster Design licenses are handled. It’s quite possible that Autodesk has also done this with other products that I’m not yet aware of. If so, please comment and let me know. If you’re not familiar with Raster Design, it’s an Autodesk add-on that adds raster handling capabilities to AutoCAD and AutoCAD-based products. The change that has been introduced is that the licensing method of AutoCAD and Raster Design now has to match. That is, if your AutoCAD is standalone, …

Navel Gazing, Other Blogs, Review, Thoughts, Writing

Not another SpacePilot PRO review

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This post is not about the new SpacePilot PRO 3D controller from 3Dconnexion (a division of Logitech). This post is about the Internet coverage of the launch of that new device, journalism, blogging, freebies and ethics. It has long been common practice for companies to give out free stuff to journalists. Free gadgets, free transport and other expenses for attending events, free beer, free lunch… oh, wait, there’s no such thing. As blogging has risen in prominence, that practice has been extended to providing free stuff for bloggers. It was traditional in the past for such freebies to go unmentioned …

AutoCAD, Autodesk, Tip

Autodesk Assistance Program and the educational watermark

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You have probably seen blog posts about the Autodesk Assistance Program (see the FAQ PDF), promoted as a hand-up for the less fortunate who find themselves unemployed as a result of the current financial environment. The Autodesk PR makes it clear that the free software on offer is a 13-month student license. However, the consequences of using such software are not made clear, so I’ll spell it out here. If you use Autodesk educational software, you are not supposed to use it for commercial purposes. So, if you’ve just lost your position and were hoping to set yourself up with …

3D, AutoCAD, AutoCAD 2010, Autodesk, Other Blogs

Guillermo Melantoni’s 3D blog

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What a Mesh is another new Autodesk blog, this time from Autodesk 3D guru Guillermo Melantoni. You may remember Guillermo mentioning his forthcoming blog in my A gaggle of geeks video, and now it has arrived. You can also see Guillermo in action in several videos about AutoCAD 2010’s new 3D mesh capabilities on AutoCAD Exchange. Guillermo is very, very smart, he expertly uses the products he develops (the building on the AutoCAD 2010 packaging was done by him), and it’s great to see him interacting with users in this way.

AutoCAD, Autodesk, Customer Service, Other Blogs

New Autodesk blog for AutoCAD support

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I’ve added a link to Without A Net, a new blog on support issues, technical solutions, fixes, and tips for AutoCAD. It’s run by Tom Stoeckel, global technical lead for AutoCAD product support. In my limited experience, I’ve found Tom to be a fine fellow with his customers’ needs at heart. This blog promises to be a worthwhile addition to the existing AutoCAD support mechanisms, and I commend Autodesk and Tom for introducing it.

Autodesk, Interoperability, Legal, Thoughts

More on ODA, Autodesk and click-through agreements

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Evan Yares has provided more information on the incident I mentioned in my last post. Here it is: It was years ago. My guess was that the person who did it was just trying to spider the website pages, for marketing research, and didn’t realize he got all the libraries too. In any event, I said hey you did this, they said no we didn’t, I produced download logs, they said there was no agreement and even if there was we hereby cancel it, I said if you want to see our libraries I’ll send ’em to you no strings, …

Autodesk, Interoperability, Legal, Polls

Evan Yares, ODA, Autodesk and click-through agreements

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I’ve always found it entertaining when the lawyers of CAD companies do their best to make their clients look like total jerks. The opening shots as presented by Evan Yares in his proposed ODA class-action lawsuit indicate that there is another rich source of recreational reading on its way. I’m sure it’s no fun for the lawyer-paying people involved, though. You would think that Autodesk would be rubbing its corporate hands together at the prospect of the ODA being distracted like this. Or maybe not, if the bunfight throws up more little gems like this: Autodesk had at least once …

Hardware, Navel Gazing, Thoughts, Tip

Buying 24″ monitors – is now the right time?

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I’m doing my bit to reduce the impact of the global financial crisis. Yesterday, I went out and bought a couple of new 24″ monitors to replace my perfectly functional pair of 19″ LCDs. It now looks like I’m facing a huge wall of pixels and I don’t quite know where to look, but I felt like that after moving from my old 19″ CRT to the pair of 19″ LCDs, so I’m sure I will get used to it soon enough. The 19″ LCDs haven’t gone to waste, they are now adorning an older PC which was previously attached …

AutoCAD, AutoCAD 2010, Autodesk, Customisation, Performance

AutoCAD 2010 – Turning off InfoCenter

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I generally avoid the still-awful Autodesk discussion groups these days, but I do hop in from time to time in the vain hope of seeing some improvement. In doing so, I occasionally pick up a gem, and that happened today. I think this one deserves a wider audience, so here it is. In AutoCAD 2010, you can disable the InfoCenter toolbar by opening the registry, and going to the following key: HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R18.0\ACAD-8001:409\InfoCenter In that key there’s a value with the name “InfoCenterOn”. Changing that value from 1 to 0 will disable the InfoCenter toolbar. Source: Tony Tanzillo in this thread. …

AutoCAD, Autodesk

Autodesk to more than triple upgrade prices

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As reported at Revit3D.com, next March will see a major change to the way Autodesk prices its upgrades. All upgrades will cost 50% of the full retail price rather than the much smaller percentage that is currently charged. If you upgrade yearly, that means the cost of doing so will be about 3.35 times greater than it is now. Clearly, Autodesk doesn’t want you doing that, and would much prefer you to be tied into the Subscription program, and is introducing some subtle encouragement to nudge you in the right direction. Here is the rationale according to an Autodesk spokesperson: …

AutoCAD, AutoCAD 2010, Autodesk, Interview, Other Sites, Thoughts, Video, Web Stuff

Some thoughts on AutoCAD Exchange

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I’ve added a link to Autodesk’s new AutoCAD community site, AutoCAD Exchange. As with most things Autodesk, there are pros and cons. Here are my first impressions. I think it looks good in a Vista-black kind of way. I know some of you don’t like the black look in software, but I do. The layout looks a bit cluttered and confused at first, but I’m sure visitors will quickly get used to where to find things. The site appears to be designed around 1024-wide resolution. If you have more than this, as most CAD users do, then there are wide …

Bug

Bug watch – mystery insect identified

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It appears that the mystery bug was in fact a mole cricket. It appears that these things are poorly understood and I should have passed it on to our local museum. I should definitely not have put it on our lawn, as it appears that these things are quite likely to be the culprit behind the damaged patches on our lawn.

Bug, Fun, Photography, Pictures, Video

Bug watch – identify this insect

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No, not the Bug Watch, just a bug you can watch. Does anybody know what this insect is? It is the second one of these we’ve found in our home in Western Australia. It’s very active and it smells horrible. YouTube Link For those of you who can’t access YouTube, here are some photos of the bug: A higher resolution version of the above picture is available here. This is the bug about to be given its freedom: On release, it buried itself in our lawn: In 25 years in Australia, I had never seen one of these until recently. …

Customer Service, Rant, Web Stuff

Death to robo-responses!

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The responses to Carol Bartz’s blog post are an interesting read, and not just because of the astonishing amount of attention being paid to her language. One person pointed out how irritating it was to be “helped” by Yahoo’s dumb automated “support” system: I have never – repeat, NEVER – had a human response to ANY email or form-submitted help request that I’ve sent to Yahoo! NEVER! All my experience of communicating with Yahoo! customer ’support’ is characterised by exchanges such as: Me: Hi, I need help with Messenger on the Mac Y!: Thankyou for contacting customer support. Here are …

Fun, Image manipulation, Music, Photography, Pictures

Gaahl’s Tr00 Life Adventures Week 10, and Peter Beste

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Time for my own bad Photoshop. Truly, truly awful work here. This is the tenth and last (so far) edition of Gaahl’s Tr00 Life Adventures. Click the thumbnail to see the full size image. This one contains a few in-jokes (e.g. “many Norwegian countries”) from the Mike Portnoy forum community that was the original audience, so much of the original amusement will be lost. I am posting this one mainly to complete the set. The original Gaahl photograph is by Houston documentary photographer Peter Beste, who has this to say on his site: In the last two decades a bizarre …