Why we keep upgrading

In a comment in response to a Deelip post yesterday, Brad Holtz pointed to an article he wrote in 1999. It’s interesting to note that while much of the computing world today bears little resemblance to the scene at the end of the last century, this article remains almost completely accurate and relevant. Indeed, it’s so right that you might even be tempted to think, “Duh, isn’t that obvious?” One section that stood out to me had this to say: Many software systems never even get beyond the acceptable stage …. vendors of these systems are continually coming out with …

Autodesk user community survey

Autodesk is running a web survey to try to find out which user communities (including blogs) its customers find valuable. If you are interested in participating, the survey is here. If you want to specify any blogs, you will need to type or paste their names into various “other comments” boxes. As the number of blogs I read far exceeds a reasonable type-in requirement, I couldn’t accurately give an idea of my web habits. So I’m not sure how much can be accurately read into the results. (Source: CAD Panacea). I saw Shaan asking about this kind of thing a …

Studying Autodesk’s productivity study

Heidi Hewett just reported the following on her blog, about a productivity study: According to a recent independent study, AutoCAD® 2011 can help you work up to 44% faster with the latest productivity enhancements. I have a couple of problems with that sentence. First, it’s not an independent study. It’s a study conducted by long-time respected CAD figure David Cohn, but it was specified and paid for by Autodesk: This productivity study was performed at the request of Autodesk Inc., which funded this work. That’s not exactly independent then, is it? Second, the study does not state that AutoCAD 2011 …

Missing language pack fixes compared

Having tried out the cleanup fixes from both Autodesk and Owen Wengerd, they both appear to work fine. Here are some points of comparison: Owen’s utility will work with any AutoCAD variant from 2007 on; Autodesk’s fix is currently restricted to Civil 3D 2009, 2010 and 2011. As this problem is definitely not confined to Civil 3D, and may need to be dealt with by non-Civil 3D users, that could be the dealbreaker right there. Owen’s can be installed by anyone by simply copying a file and loading it when needed or in the Startup Suite; Autodesk’s requires admin rights …

Another language pack cleanup solution

My CADLock, Inc. colleague, Owen Wengerd has posted about a fix utility he has written to help clean up drawings infested with the language pack problem discussed here. I have not yet tested Owen’s utility*, but as this should run in any AutoCAD-based product from 2007 on, it could well be a better partial solution than Autodesk’s Civil 3D-only (so far) patches. Autodesk still needs to sort out its dodgy templates, of course, and should probably provide its own non-Civil 3D fixes, if only to maintain a little corporate self-respect. As Owen has a long and distinguished history of being …

Edwin’s 100 tips, plus my own

Over at Edwin Prakaso’s CAD Notes site, he has collected 100 AutoCAD tips and published them in a highly useful post. Very nice job, Edo. While you blog readers are collecting tips, you might as well have a look at mine, too:  http://www.blog.cadnauseam.com/tag/tip/ (and page 2) I was surprised how many tips I have posted over the couple of years this blog has been running, although not all of them are for AutoCAD. Anyway, I hope you find some of them useful. If you don’t want to wade through all that lot, maybe you can get started on this five and …

What proportion of Autodesk customers really are on Subscription?

In my recent interview of Autodesk Subscription VP Callan Carpenter, he made these statements: …there is a very small fraction of our revenue that comes from upgrades at this point in time. We’re down to very low single digits of customers who upgrade, and of those only half of those upgrade 1 or 2 years back. So we’re talking about approximately 1.5% of our revenue that comes from customers upgrading 1 and 2 versions back. …[customers who upgrade] 1 or 2 [releases] back, a very small percentage of our customer base, less than 2% of our customer base that was …

Does Autodesk discuss future plans?

According to Shaan, Autodesk does not discuss its future plans. Or does it? In a comment, Ralph reckoned it does. Putting aside technology previews and various NDA-bound circumstances (e.g. Beta testing), can you think of cases where Autodesk has revealed what it intends to do in future? Here are a few off the top of my head: I’ve been to AU sessions dating back to 1995 that pretty much give away the contents of the next release of AutoCAD, using a vague cover-my-butt session title and a disclaimer at the start of the session. I understand that these days, attendees …

Callan Carpenter interview 1 – Autodesk and social media

A couple of weeks ago, Angela Simoes from the Autodesk Corporate PR team invited me to interview Callan Carpenter, Autodesk’s Vice President of Global Subscription and Support. Callan is responsible for the sales, marketing operations and product support associated with Subscription. He is also Vice President in charge of Jim Quanci’s Autodesk Developer Network. This morning, we had a very extensive discussion about Subscription and other topics that I intend to publish in several parts over the next few days. Deelip has already published a Callan interview, but mine is quite different. In this post, I will let Callan introduce …

Command line poll replaced

For the past couple of months, I have been running a poll about the command line. I ran it using wording copied directly from a Project Butterfly poll, to get some kind of comparison between the poll respondents on this blog and those on the Project Butterfly blog. It’s fair to say that I don’t like the wording of the available options, which appear designed to influence the result rather than find out what people really think. The “I can’t work with…” option has negative connotations; if I pick this choice, it implies that my abilities fall short in some …

Ribbon poll roundup

Further to my last post, Here is a brief summary of this blog’s various poll results that relate in some way to Ribbon and CIP use. The most recent polls are at the top of the list. I have placed in bold those percentages that relate directly to the proportion of AutoCAD Ribbon use among the voters on this blog. AutoCAD 2010 users’  Ribbon use: 44% (AutoCAD 2010 users’ CIP on: 36%) Ribbon love: 28% AutoCAD 2010 menu bar non-users: 23% Inventor Ribbon use: 44% (Inventor 2010 users’ Ribbon use: 59%) Revit Ribbon use: 42% (Revit 2010 users’ Ribbon use: …

Autodesk’s CIP data – massively biased?

You may have seen Shaan Hurley and I having a discussion (ahem) over the validity of his statement: I really do use the ribbon now with AutoCAD 2010 along with most users as evidenced by the CIP data we receive daily from thousands of AutoCAD users who choose to send the great data. So, now you know. Most of you use the Ribbon now,  Shaan said so. Shaan, as he always has done in the past, declined my invitation to back up this assertion with more details. He has vast amounts of data collected from huge numbers of users. How …

AutoCAD 2011 online Help changes – a curate’s egg

As announced by Shaan Hurley, Autodesk has made some changes to the AutoCAD 2011 online Help system. Please check it out and see what you think. After a short time with it, here are my experiences using IE6 (yes, I know). As this is a dynamic system and dependent on browser characteristics, Internet connectivity and any changes Autodesk may make between me writing this and you reading it, your mileage will vary. There are some cosmetic changes,  including a fixup of the Autodesk logo in IE6 that was done a couple of weeks ago. Sadly, my pink Comic Sans logo has …

Programmers, have your say

Autodesk wants your input in its annual API survey. What used to be a closed survey for Autodesk Developer Network (ADN) members has been open to all for the last couple of years, and if you do any Autodesk-based development at all I encourage you to take part. Yes, that includes those of us who do most of our development in LISP. In fact, I am especially keen to see LISP developers adequately represented in this survey. This is a one-page survey and it doesn’t take long. The full list of API surveys is on Kean Walmsley’s Through the Interface …

Not a topic to be debated publicly

Over on the oft-entertaining Deelip.com, there was an interesting comment made by Autodesk’s Scott Sheppard. After going back and forth a few times over Autodesk’s then-failure to allow Indian customers legal access to certain free Autodesk software downloads, Scott said this: I defer to Autodesk Legal on these matters which is where I get my guidance. This is not a topic to be debated publicly. As one of our most active Labs participants, I was just sharing some information with you and your readers. On the face of it, Scott’s “not a topic to be debated publicly” comment seems pretty silly. …

Autodesk Subscription – it could be worse

I’m still looking for your questions about Autodesk Subscription and upgrade policies and pricing. No matter what you think about that, you have to admit that Autodesk’s current policies are less anti-customer than those inflicted on SolidWorks users. Disallowing bug fixes for non-subscription customers is reprehensible, no matter what kind of spin is put on it. Not only that, it’s clueless. So you’re annoyed at Autodesk for whatever reason and are looking for alternative software from a company that doesn’t mistreat its customers? You know not to even bother looking at SolidWorks, don’t you? Edit: more relevant links and customer …

AutoCAD for Mac under construction

Despite it being A Bad Idea, it look like Autodesk is going ahead with making some kind of OS X variant of AutoCAD, as has been hinted at for a while now. Owen Wengerd has pointed out a few dead giveaways in the AutoCAD API. Another giveaway is the move to the browser-based Help system. OK, it may perform hopelessly and have terrible functionality, but hey, it’s platform-independent! If you still doubt my assertion that the development of AutoCAD for Mac would be a bad thing for AutoCAD, just go and search for a few things in the new AutoCAD …

We have a winner

Congratulations to Brian Benton from CAD-a-Blog. His alternative name for AutoCAD 2011, R.E.A.L. (Real Expensive AutoCAD License) was clearly the most popular among those who voted in the pin the name on the product competition. Brian is now the proud (or otherwise) owner of a virtual album, uniVers by Voyager: I’m not sure what Brian will make of the opening moments of the album, where accordion music leads into part-grunty vocals. Maybe it would be best to start with track 8, Falling, instead.

Siemens 0, Autodesk (April) 1

Personally, I find most April fool jokes to be pretty lame. I considered doing one myself, and had what I thought was a pretty convincing idea, but finally decided against it. Maybe next year. This year, there was one definite exception to the lameness rule. It was well set up, clever and funny. Siemens killed it. Or, to be more accurate, they foolishly attempted to kill it. Fortunately, the Twitter CADville app is still alive and even now being tended by somebody with a fine sense of humour, as you can see from tweets like this: Sometimes you will see …

Some meaningless AutoCAD 2011 numbers

According to David Cohn, at yesterday’s blogger event in San Fransisco prior to the 2011 launch, Autodesk provided the following figures: 76,000 man hours spent on Q/A of the new release 6,000 total code reviews of new release 2,000 commands tested 4,600 Beta customers involved in AutoCAD 2011 1.4M lines of old code were removed Well, that’s all very nice, but those numbers are completely meaningless without context. Autodesk may as well have just published the equivalent numbers for Release 13; I’m sure they would have looked impressive in isolation. Did anybody in the blogger audience ask the obvious question? …